Marcella F. Garry
Wayne,MI
Summary
Experienced motor coach operator delivering exceptional passenger transport services while prioritizing safety and compliance. Skilled in vehicle inspections and conflict resolution, consistently enhancing travel experiences and operational efficiency.
Overview
9
9
years of professional experience
Work History
Motor Coach Operator
SMART
Inkster, Michigan
01.2018 - 07.2025
- Operated motor coaches safely across designated routes for passenger transport.
- Conducted pre-trip inspections to ensure vehicle safety and reliability.
- Enforced safety regulations and company policies throughout all operations.
- Provided exceptional customer service to enhance passenger satisfaction during travel.
- Communicated with dispatchers regarding arrival times, delays, or other issues related to trips.
- Monitored passenger behavior throughout the duration of trips.
Shuttle Driver
First Transit
Romulus, Michigan
11.2016 - 12.2017
- Conducted routine vehicle inspections to ensure safety and compliance standards.
- Transported Delta employees safely to and from designated employee parking to drop off locations via the restricted areas on the ramp.
- Maintained shuttle cleanliness and ensured vehicle readiness for service.
- Performed pre-trip inspections of vehicle before each shift.
- Followed regular schedule of pickups for Delta employees in secured areas utilizing airport taxiways and apron.
Assistant Janitorial Supervisor
GRBS
Plymouth, Michigan
02.2016 - 12.2016
- Inspected work areas to ensure cleanliness and compliance with standards.
- Trained staff on proper cleaning techniques and safety protocols.
- Communicated with clients to address concerns and service requests promptly.
- Provided guidance and support to janitors regarding their work assignments.
- Assisted personnel in need of special event coverage.
Skills
- Customer service
- Vehicle inspection
- Conflict resolution
- Class A CDL
- Communication skills
- Safety compliance
- Accident prevention
- Safe driving techniques
- Defensive driving
- Adaptive decision making
Timeline
Motor Coach Operator
SMART
01.2018 - 07.2025
Shuttle Driver
First Transit
11.2016 - 12.2017
Assistant Janitorial Supervisor
GRBS
02.2016 - 12.2016
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