Marcelle Cacau
Versailles,KY
Summary
A motivated veterinary student with hands-on equine care experience and a strong background in client service and compassionate care.
Adept at multitasking and teamwork, I consistently enhance patient outcomes through tailored treatment plans and effective communication. Passionate about continuous improvement, I thrive in fast-paced environments while maintaining meticulous attention to detail and great customer service.
Overview
2026
2026
years of professional experience
Work History
Equine Therapist
Equine Therapy Inc.
Versailles, KY
2023 - 07.2025
- Provided specialized care for injured or ill horses, facilitating their recovery process with individualized treatment plans based on client assessments and progress evaluations.
- Therapeutic practices and safety protocols for interacting and treat horses, considering the animal relief and the satisfaction of the owner.
- Analyzed client feedback to refine therapy approaches and improve session effectiveness.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care.
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
Waitress
El Tapatio Mexican Food
Versailles, KY
10.2020 - 08.2024
- Provided excellent customer service in fast-paced dining environment.
- Took and processed orders accurately using point-of-sale system.
- Assisted in training new staff on menu items and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled customer inquiries and resolved issues efficiently to maintain satisfaction.
- Monitored inventory levels and communicated needs to management for replenishment.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
6weeks - Equine Care and Rehabilitation Intern
Kesmarc
Versailles, KY
04.2024 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Equine Caretaker/ Staff Supervisor
Pollo Green Farm
Versailles, KY
06.2019 - 10.2020
- Provided daily care and feeding for equine ensuring nutritional needs met.
- Maintained clean and safe stalls, adhering to hygiene standards to promote animal health.
- Assisted in administering medications and treatments as directed by veterinary staff.
- Monitored equine behavior and health, reporting any concerns promptly to management.
- Collaborated with team members to implement effective grooming routines for optimal horse care.
- Developed knowledge of equine anatomy and behavior through hands-on experience and observation.
- Assisted with veterinary visits for routine checkups, vaccinations, and emergency treatments.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Led horses from stables to fields and back to maintain control of animals.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Monitored animals behavioral problems, signs of disease, illness, or injury and communicated concerns to manager.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Office Assistant/ Supervisor
DC Doria Accounting (Brazil)
São Paulo, Brazil
2013 - 2018
- Managed office operations, ensuring efficiency and organization across multiple departments.
- Implemented filing systems to improve document retrieval and management.
- Assisted in financial reporting, maintaining accuracy of accounts payable/receivable.
- Trained new staff on administrative procedures and software tools used in the office.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Facilitated communication between teams to support project collaboration and execution.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Bachelor of Science - Accounting
Fmu
São Paulo, BrazilAssociate of Science - Veterinary Technician
Penn Foster College
Scottsdale, AZ12.2027
High School Diploma -
Externato São Paulo
São Paulo , Brasil 12.2012
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Payment processing
- Memory retention
- Faster learner
- Excellent Attention to detaill
- Gentle animal handling and restraint
- Compassionate care
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
6weeks - Equine Care and Rehabilitation Intern
Kesmarc
04.2024 - 05.2024
Waitress
El Tapatio Mexican Food
10.2020 - 08.2024
Equine Caretaker/ Staff Supervisor
Pollo Green Farm
06.2019 - 10.2020
Equine Therapist
Equine Therapy Inc.
2023 - 07.2025
Office Assistant/ Supervisor
DC Doria Accounting (Brazil)
2013 - 2018
Bachelor of Science - Accounting
Fmu
Associate of Science - Veterinary Technician
Penn Foster College
High School Diploma -
Externato São Paulo