Hi, I’m
Marcelle Rivera
Charlotte,North Carolina
Summary
College freshman majoring in criminal justice with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.
Overview
2
years of professional experience
Work History
Nosoca Pines RanchCharlotte, North Carolina
Camp Counselor
06.2022 - 07.2023
Job overview
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Monitored activities matched to individual and group abilities to keep campers safe.
TargetCharlotte, North Carolina
Customer Service Associate
10.2022 - 03.2023
Job overview
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Jr Cash Bar And GrillCharlotte, VT
Host
05.2021 - 11.2021
Job overview
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
Central Piedmont Community CollegeCharlotte, NC
Associate of Arts from Criminal Justice
04.2024
Mount Pisgah AcademyAsheville, NC
High School Diploma
05.2022
Skills
- Listening skills
- Fluent in English and Spanish
- Hospitality services
- Store maintenance
- Adaptive team player
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Affiliations
- Member, Alumni Association
- Student "Slc" Class representative
Timeline
Customer Service Associate
Target
10.2022 - 03.2023
Camp Counselor
Nosoca Pines Ranch
06.2022 - 07.2023
Host
Jr Cash Bar And Grill
05.2021 - 11.2021
Central Piedmont Community College
Associate of Arts from Criminal Justice
Mount Pisgah Academy
High School Diploma
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