Marcellena Shamley
Milwaukee,WI
Summary
Motivated Paralegal Intern skillful in analyzing legal cases, maintaining correspondence and providing support to attorneys and lawyers. Analytical and bilingual professional polished in translating documents from to and researching applicable codes and laws. Proficient in legal, matter and investigation case management software
Overview
30
30
years of professional experience
Work History
Paralegal Student
Self-employeed
Milwaukee, WI
01.2014 - Current
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Filed Motions in a timely manner
- Met deadlines 100%
Guest Relations Executive
Hilton Corporation
Atlanta, GA
11.2004 - Current
- Managed and improved customer service functions for reception and lounge areas.
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Union Steward
US Bank Retail Lockbox
Milwaukee, WI
08.2009 - 03.2013
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Educated Legal Document Specialist on contract procedures, administration and interpretation.
Education
No Degree - Paralegal Studies
Blackstone Career Institute
Allentown, PASkills
- Correspondence and Legal Forms Drafting
- Oral Arguments
- Online Research
- Publication Review
- Court Proceedings
- Review of Pleadings
- Constitutional Law
- Online Databases
- Legal Correspondence
- Evidence Gathering
- Deposition Briefings
- Trial Preparation Assistance
- Legal Terminology
- Legal Research
- Summary Writing
- Proper Punctuation
- Filing System Organization
- Assisting Lawyers
- Professional Development
- Database Searching
Accomplishments
- Collaborated with team of 200 tenants in the development of Tenant Rights Research Program.
- Supervised team of 100 staff members.
- Documented and resolved 96 Evictions which led to dismissals and expungement eligibility on behalf of my clients
Affiliations
- Lions Club
- Project Management Institute
- Jaycees
- International Association of Administrative Professionals
Timeline
Paralegal Student
Self-employeed
01.2014 - Current
Union Steward
US Bank Retail Lockbox
08.2009 - 03.2013
Guest Relations Executive
Hilton Corporation
11.2004 - Current
No Degree - Paralegal Studies
Blackstone Career Institute
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