Marcellena Shamley
Brookfield
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
9
9
years of professional experience
Work History
Team Lead
Tropical Smoothie Cafe
02.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Mailroom Manager
Exela Technologies
08.2019 - Current
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
Cafeteria Retail Supervisor
Sodexo Marriott
05.2014 - 02.2016
- Supervised day-to-day operations, cooking and serving.
- Maintained production records and tracked food used daily.
- Monitored and verified meal counts and recorded free and reduced lunches.
- Planned work schedules and arranged for substitutes when needed.
Education
No Degree - Paralegal Studies
Blackstone Career Institute
Allentown, PA11.2023
Skills
- Customer Relationship Management
- Cash Register Operations
- Quality Control
- POS Transactions
- Workplace Safety
- Crew Management
- Staff Coaching
- Supervising Employees
- Corrective Actions
- Time Management
- Technique Optimization
- Preventable Injuries
- Complaint Resolution
Timeline
Team Lead
Tropical Smoothie Cafe
02.2020 - Current
Mailroom Manager
Exela Technologies
08.2019 - Current
Cafeteria Retail Supervisor
Sodexo Marriott
05.2014 - 02.2016
No Degree - Paralegal Studies
Blackstone Career Institute
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