Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcello D'Anna

Marcello D'Anna

Denver,CO

Summary

Excellent multilingual communicator with a wide variety of experience in customer service, international hospitality industry, and warehouse positions seeking an airline position and able to assist the company with handling material. Familiar with DIA and currently badged.

Overview

6
6
years of professional experience

Work History

Warehouse

Paradies Lagardere Travel retail
03.2024 - Current
  • Airport warehouse associate
  • Airport background clearance

Lyft Driver

Lyft
10.2023 - 02.2024

Cashier

Walmart Front End
06.2023 - 09.2023
  • Provide customer service for self checkout lanes and register
  • Utilizing situational awareness for the company’s safety and security needs

Pharmacy Technician

Walgreens
Colorado Springs
12.2022 - 04.2023
  • Accurately Prepared medications for customers
  • Resolve insurance billing issues
  • Assist customers with any questions regarding billing and locating items in the pharmacy
  • Communicate any customer concerns with pharmacist on duty

Tourist Guide/Receptionist

Broadmoor Soaring Adventures
Colorado Springs
04.2022 - 12.2022
  • Instruct guests on safety precautions and skills needed to enjoy the ziplining experience in the safest manner possible
  • Inspecting gear to ensure it was in proper working condition
  • Conduct tours with guests through the zipline and outdoor adventure, providing an entertaining experience
  • taking reservations and scheduling tours with guests of the hotel and outside
  • monitoring safety conditions to include inclement weather

Italian/English Interpreter

Language Line
Colorado Springs, CO
01.2020 - 03.2022
  • Translated Italian to English and vice versa via live phone calls for medical, financial, and legal needs
  • maintained confidential data and records of clients
  • addressed customer needs to resolve any translating needs

Guide

Historical Archive Of Palermo
Palermo, Italy
12.2018 - 01.2019
  • conducted tours with explanation of exhibits
  • answered questions regarding exhibits both in Italian and English

Education

Diploma - Foreign Language

Liceo G.A. di Cosmi

Skills

  • Hospitality
  • Reservations
  • Customer Service
  • Zipline
  • Front End (Software Engineering)
  • Hospitality Industry
  • Billing
  • Self Checkout
  • Scheduling
  • Languages

Languages

Italian
Native or Bilingual
English
Native or Bilingual

Timeline

Warehouse

Paradies Lagardere Travel retail
03.2024 - Current

Lyft Driver

Lyft
10.2023 - 02.2024

Cashier

Walmart Front End
06.2023 - 09.2023

Pharmacy Technician

Walgreens
12.2022 - 04.2023

Tourist Guide/Receptionist

Broadmoor Soaring Adventures
04.2022 - 12.2022

Italian/English Interpreter

Language Line
01.2020 - 03.2022

Guide

Historical Archive Of Palermo
12.2018 - 01.2019

Diploma - Foreign Language

Liceo G.A. di Cosmi
Marcello D'Anna