Marcello Gonzalez
East Lansing,MI
Summary
I bring a dynamic professional background, combining experience in concert promotion sales and thriving in a high-pressure restaurant setting. In the realm of concert promotion, I've consistently met and exceeded sales targets, demonstrating a knack for connecting with customers and driving revenue. Additionally, my tenure in a competitive restaurant environment has equipped me with exceptional multitasking abilities, adaptability, and a commitment to providing top-notch customer service, even during peak hours. My background underscores a proven ability to excel in fast-paced, results-driven roles while maintaining a strong customer-centric approach.
Overview
5
5
years of professional experience
Work History
Promotional Sales Representative
Michigan State Gone Wild
01.2019 - 10.2023
- Developed and implemented sales strategies to increase profits.
- Provided exceptional customer service to drive satisfaction.
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered inquiries.
Server Shift Leader
El Azteco
03.2022 - 11.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Bachelor of Arts - Advertising Creative
Michigan State University
East Lansing, MI12.2024
Skills
- Team Leadership
- Customer Relationship Management
- Critical Thinking
- Organization and Efficiency
- Verbal and Written Communication
Timeline
Server Shift Leader
El Azteco
03.2022 - 11.2023
Promotional Sales Representative
Michigan State Gone Wild
01.2019 - 10.2023
Bachelor of Arts - Advertising Creative
Michigan State University
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