Buffy Bays
Johnson City,TN
Summary
With 15+ years of restaurant industry experience, I possess extensive knowledge and expertise in various roles, including host and back of house operations. Demonstrating a strong work ethic and a dedication to delivering exceptional customer service, I consistently excel in fast-paced environments. My diverse background equips me with a comprehensive understanding of the industry, enabling me to navigate effectively and contribute to any restaurant team's success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Promotional Sales Representative
The Sullivan Agency
04.2013 - Current
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Increased revenue and achieved sales goals for product line
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Bartender/Manager
Main Street Pizza Company
03.2024 - 12.2024
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Bartender
Wonderland Grill and Lounge
02.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Restaurant/Restaurant Bar Manager
Junction35 Spirits
08.2019 - 02.2021
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise
- Maximized customer service by training staff, overseeing operations and resolving issues
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Generated5% in higher ticket averages by training20 employees on suggestive upselling techniques
Bartender
Miso Teryaki
01.2017 - 08.2019
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Increased bar revenue through development and marketing of featured cocktails
- Orchestrated numerous social functions, including private parties, business meetings and formal engagements
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
Bartender
J Frank
04.2015 - 05.2017
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Improved and applied social media marketing strategies to increase patronage
- Orchestrated numerous social functions, including private parties, business meetings and formal engagements
- Adhered to state laws regarding alcoholic beverage services and customer regulations
Education
No Degree - Nursing
King University
Bristol, TN08.2012
High School Diploma - undefined
Tennessee High School
Bristol, TN05.2008
Skills
- Team Building
- Sample Distribution
- Social Orientation
- Customer Identification and Qualification
- Attention to Detail
- Customer Engagement
- Persuasive Selling
- Sales and Marketing
Certification
TABC license
References
Sommer Colon
(423) 732-5624
Kristiana Thorkildsen
+1 (423) 329-2392
Billy Ryan
+1 (423) 433-7453
Timeline
Bartender/Manager
Main Street Pizza Company
03.2024 - 12.2024
Bartender
Wonderland Grill and Lounge
02.2022 - 03.2024
Restaurant/Restaurant Bar Manager
Junction35 Spirits
08.2019 - 02.2021
Bartender
Miso Teryaki
01.2017 - 08.2019
Bartender
J Frank
04.2015 - 05.2017
Promotional Sales Representative
The Sullivan Agency
04.2013 - Current
No Degree - Nursing
King University
High School Diploma - undefined
Tennessee High School