Marcello Paoli
El Paso,Texas
Summary
Young and eager customer service representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
10
10
years of professional experience
Work History
Tutor
Custumers Location
02.2017 - Current
- Mentored and coached students with focus on developing independence and self-confidence.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Monitored student progress and provided feedback and support.
- Mentored Students with musical instruments as they were starting
Representative
Ingenio RX
03.2022 - 01.2024
- Call/ chat representative, Bilingual
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Conducted thorough market research, informing strategic planning initiatives aimed at expanding business operations.
- Contributed to team sales goals by upselling products and services to customers.
Bilingual Customer Service Representative
Ingenio RX
03.2022 - 01.2024
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved accounting, service and delivery concerns.
Intern
Ingenio RX
03.2022 - 01.2024
- Assisted in developing integrated marketing strategies for small businesses.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Volunteer
Boy Scouts Of America
04.2014 - 09.2020
- Participated and ran several local food drives
- Provided clothing to several organizations in support of the homeless
- Actively participated in monthly charity events for support of the needy
Education
High School Diploma -
El Paso Community College
El Paso, TX05.2023
Skills
- Teaching
- effective planner/ organizer
- Analytical
- Bilingual fluent speaker
- quick learner
- Collaboration and Teamwork
- Creative Thinking
- Study plan development
- CPR Trained
Languages
Spanish
Native or Bilingual
Timeline
Representative
Ingenio RX
03.2022 - 01.2024
Bilingual Customer Service Representative
Ingenio RX
03.2022 - 01.2024
Intern
Ingenio RX
03.2022 - 01.2024
Tutor
Custumers Location
02.2017 - Current
Volunteer
Boy Scouts Of America
04.2014 - 09.2020
High School Diploma -
El Paso Community College
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