Marcello A. Camplese
Lewisberry,PA
Summary
Achieved operational excellence in a high-volume restaurant through effective management of daily activities. Enhanced staffing and inventory processes to improve service delivery. Leveraged 16 years of food service experience to drive team performance and operational success. Fostered a collaborative team culture through strong leadership and staff development.
Overview
2026
2026
years of professional experience
Work History
Manager / Bartender
Tap House
Camp Hill, PA
- Oversaw daily bar operations, ensuring smooth service and adherence to health regulations.
- Developed and implemented creative cocktail menus, enhancing customer experience and engagement.
- Mentored junior bartenders, providing training on beverage preparation and customer service standards.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve profitability.
Bar Tender/Server/Trainer
Sierra Madrea
Camp Hill, PA
05.2021 - Current
- Managed tender submissions to ensure compliance with client requirements and specifications.
- Collaborated with cross-functional teams to streamline bid preparation processes and enhance efficiency.
- Analyzed project scopes and developed competitive pricing strategies for tenders.
- Maintained comprehensive records of tender documentation and correspondence for future reference.
General Manager
The Penn Hotel Sports and Raw Bar
Hershey, PA
12.2012 - 10.2014
- Oversaw staff scheduling and directed daily work assignments to enhance productivity.
- Evaluated restaurant performance regularly, taking corrective actions to maintain high food quality and service excellence.
- Monitored and refined service standards to ensure consistent quality and client satisfaction.
- Implemented systematic storage practices to consistently achieve cleanliness and organization of food and beverage items.
- Administered accounts payable and receivable processes, along with payroll management, to support organizational financial operations.
- Coordinated all aspects of food and beverage ordering to maintain stock levels and support service quality.
- Directed daily operations to enhance guest satisfaction and streamline service delivery.
- Managed inventory control processes, ensuring optimal stock levels and reducing waste.
Bartender/Bar Manager
Dockside Willies
Wormleysburg, PA
10.2008 - 11.2012
- Leveraged extensive expertise in food and beverage operations to elevate guest interactions and service standards.
- Executed routine inspections to uphold cleanliness standards in bar and front-of-house areas.
- Managed checkout processes for servers and bartenders, ensuring accurate recording of all service tickets.
- Oversaw nightly paperwork execution and deposit processing to ensure financial integrity.
- Analyzed financial reports to identify trends, driving strategic decision-making for profitability.
Bartender/Banquets
Dukes Bar and Grille
Wormleysburg, PA
02.2004 - 10.2008
- Managed bar operations,
- Oversaw nightly paperwork and deposits to maintain financial integrity. Coordinated documentation processes to ensure compliance with organizational standards. Managed cash flow through timely deposits and reconciliations.
- Facilitated banquet setup and bartending to deliver exceptional guest experiences.
- Maintained cleanliness and organization of the bar area, adhering to health and safety regulations.
- Trained new staff on bar operations, drink preparation, and customer service techniques.
- Managed inventory levels by tracking supplies and placing timely orders to minimize shortages.
- Resolved customer complaints effectively, ensuring high levels of repeat business and satis
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Boosted beverage sales, designing and promoting a range of signature cocktails.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Adapted to fast-paced environment, effectively managing multiple orders simultaneously without compromising quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering repeT
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Outside Sales
Condustrial Construction Staffing
Baltimore, MD
06.2002 - 02.2004
- Cultivated and strengthened client relationships to sustain and expand account portfolios.
- Tailored staffing solutions to meet unique requirements of each account, ensuring optimal service delivery.
- Oversaw employee performance and operational efficiency on job sites.
Education
Marketing / Business Management
Shippensburg University
Shippensburg, PAMarketing / Business Management
Penn State University
Middletown, PAHigh School Diploma -
Trinity High School
Camp Hill, PA01-1997
Skills
- Exhibited strong leadership qualities while prioritizing customer needs and expectations
- Cultivated a successful sales track record within full-service restaurant environments, focusing on exceptional service delivery and guest satisfaction
- Oversaw hiring procedures and provided mentorship to strengthen leadership competencies within the team
Accomplishments
- Played a key role in obtaining restaurant's liquor license and expanding the bar area, thereby increasing overall sales.
Timeline
Bar Tender/Server/Trainer
Sierra Madrea
05.2021 - Current
General Manager
The Penn Hotel Sports and Raw Bar
12.2012 - 10.2014
Bartender/Bar Manager
Dockside Willies
10.2008 - 11.2012
Bartender/Banquets
Dukes Bar and Grille
02.2004 - 10.2008
Outside Sales
Condustrial Construction Staffing
06.2002 - 02.2004
Manager / Bartender
Tap House
Marketing / Business Management
Shippensburg University
Marketing / Business Management
Penn State University
High School Diploma -
Trinity High School