Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Marcellus Brown

Data Analyst
Austin,TX

Summary

Logical Data Analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with several years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.

Overview

25
25
years of professional experience

Work History

Compliance Data Analyst

American Innovations
Killeen, TX
11.2018 - Current
  • Leveraged SQL queries to extract, transform and load data into databases.
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.
  • Provided remote assistance to end-users when needed.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues with equipment like the mesa tablets allegros and other remote monitoring units.

Technical Support

Temp Agency Kelly Services
Austin, TX
11.2017 - 10.2018
  • Trained both internal and off-site users in repairing and resolving recurring issues.
  • Restored data, operating systems, files, documents, and drivers.
  • Setup and configured hardware and software for businesses and customers’ systems.
  • Created claims for lost, damaged, or displaced packages.
  • Activated accounts for clients interested in new services.
  • I also assisted with Apple product setup and configuration and provided billing support for various accounts.

Tier 2 Technical Support Representative

Verizon Wireless
West Columbia, SC
11.2015 - 08.2017
  • Provided lead support and escalation for troubleshooting cellular devices.
  • Trained and mentored employees on proper procedures and processes when providing customer service as well as technical assistance.
  • Responded quickly to escalated calls from Tier 1 and 2 Technical Support staff members.
  • Handled all troubleshooting for smartphone and data products such as wireless modems; Saved customers looking to cancel service.

Technical Support & Retention

Spectrum
West Columbia, SC
04.2014 - 08.2015
  • Gathered and verified all required customer information for tracking purposes
  • Managed high call volume with tact and professionalism
  • Addressed and resolved customer product complaints empathically and professionally
  • Defused volatile customers situations empathically and respectfully
  • Resolved service, pricing, and technical problems for customer by asking clear and specific questions.

Education

BBA - Business Administration And Management

American InterContinental University
Schaumburg, IL
05-2024

Associates of Applied Science -

Axia College
Honolulu, HI
06.2012

Associate of Science - Information System

ITT Technical Institute - San Antonio
San Antonio, TX
08-2000

Skills

  • Exceptional relatable communication skills
  • Excellent diagnostic skills
  • Structured query language (SQL)
  • Quick Learner
  • Dependability
  • Process Mapping
  • Data quality

Activities

Volunteering Visual and Audio Technical Support aid to my local church (Kingdom Life Church) in Killen Tx.

References

References available upon request.

Timeline

Compliance Data Analyst

American Innovations
11.2018 - Current

Technical Support

Temp Agency Kelly Services
11.2017 - 10.2018

Tier 2 Technical Support Representative

Verizon Wireless
11.2015 - 08.2017

Technical Support & Retention

Spectrum
04.2014 - 08.2015

BBA - Business Administration And Management

American InterContinental University

Associates of Applied Science -

Axia College

Associate of Science - Information System

ITT Technical Institute - San Antonio

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Marcellus BrownData Analyst