Marcellus Hockaday
Ridgeley,WV
Summary
Proven professional with a track record of enhancing efficiency and customer satisfaction at Spark and Total Biz. Leveraged strong time management and forklift operation skills to exceed client expectations and improve operational workflows. Known for reliability and fostering client relationships, significantly increasing repeat business without compromising safety or quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Grocery Delivery Driver
Spark
Cumberland, MD
02.2023 - Current
- Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
- Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
- Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
Forklift Operator
Total Biz
Frostburg, MD
01.2022 - 01.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Independent Contractor
JRS
Cumberland, MD
05.2018 - 02.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Hired and oversaw subcontractors to meet project needs.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma - General Studies
Frankfort High School
Ridgeley, WV05.2013
Skills
- Self-motivation and discipline
- Patience and empathy
- Strong time management
- Reliability and punctuality
- Basic math
- Order accuracy verification
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and reliable
- Forklift operation
- Equipment operation
- Client relationship management
- Shipping and packaging
- Stocking and inventory
Certification
- Advanced Forklift Operator Certification - Forklift University.
Timeline
Grocery Delivery Driver
Spark
02.2023 - Current
Forklift Operator
Total Biz
01.2022 - 01.2023
Independent Contractor
JRS
05.2018 - 02.2022
High School Diploma - General Studies
Frankfort High School