Marcellus McWilliams
Chicago,IL
Summary
Accomplished professional with a diverse background in security, sales, and aviation maintenance, notably with the United States Marine Corps. Excelled in roles requiring military discipline, strategic thinking, and exceptional leadership qualities. Proven track record in enhancing operational efficiency and customer satisfaction, achieving consistent sales targets, and fostering team success. Skilled in logistics management and conflict resolution, adept at working under pressure.
Overview
8
8
years of professional experience
Work History
Security Officer
Eypss
Chicago, IL
01.2024 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Sales Associate
Retail Rebel
Kansas City, KS
01.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Aviation Maintenance Administrator
United States Marine Corps
Beaufort, SC
01.2016 - 01.2020
- Assisted in developing standard operating procedures for aviation maintenance tasks, promoting consistency and best practices across the organization.
- Coordinated with over five different departments to optimize the scheduling of routine aircraft maintenance, minimizing disruption to flight operations.
- Actively participated in safety audits and inspections, proactively addressing findings to improve overall operations.
- Streamlined maintenance processes for increased efficiency and reduced downtime in the hangar.
- Evaluated performance metrics for the maintenance department, identifying areas for improvement and implementing corrective actions.
- Ensured proper storage of hazardous materials according to regulatory guidelines, maintaining a safe working environment.
- Conducted root cause analyses on recurring aircraft issues, developing long-term solutions to improve reliability and safety.
- Developed training materials for new Aviation Maintenance Administrators, fostering a skilled workforce.
- Maintained detailed records of all maintenance activities, ensuring accurate documentation and compliance with regulations.
- Managed collateral risk by adhering to policies, procedures, and regulations.
- Managed large-scale transactions in complex environments.
- Contributed to team success by meeting or exceeding standards for productivity, quality, timeliness, and customer.
- Created and maintained daily and weekly reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Monitored equipment, tools, and system upgrades to compile data into detailed reports for upper management.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored product quality and communicated necessary improvements to the site superintendent.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Education
High School Diploma -
Tremper Highschool
Kenosha, WI06-2015
Skills
- Military discipline
- First aid proficiency
- Logistics management
- Leadership, and Teamwork
- Critical thinking
- Cultural awareness
- Works Well Under Pressure
- Strong work ethic
- Strong communication skills
- Software application proficiency
- Record keeping efficiency
- Conflict resolution techniques
- Quality assurance management
Timeline
Security Officer
Eypss
01.2024 - 04.2024
Sales Associate
Retail Rebel
01.2022 - 08.2022
Aviation Maintenance Administrator
United States Marine Corps
01.2016 - 01.2020
High School Diploma -
Tremper Highschool