Kaitlynn Cromwell
Indianapolis,IN
Summary
Accomplished Security Officer and Army National Guard veteran with a proven track record in enhancing safety protocols and logistical operations at GardaWorld Security. Skilled in CCTV Surveillance and superior customer service, demonstrating exceptional incident reporting and teamwork. Excelled in critical thinking and strategic planning, significantly improving operational efficiency and safety measures.
Dedicated Soldier fulfills service expectations with commitment to excellence. Remains composed throughout intense combat scenarios by applying trained disciplines and methodical communication tactics. Unwavering defender of fellow troops while facing daunting challenges and critical decisions.
Overview
8
8
years of professional experience
Work History
Security Officer
GardaWorld Security
2024.07 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Mobile Expert
T-Mobile
2022.12 - 2024.07
- Resolved customer complaints swiftly and professionally, ensuring positive experiences for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to positive work cultures by actively participating in team meetings, sharing ideas, and supporting colleagues.
Sergeant of the Guard
Army National Gaurd
2017.02 - Current
- Managed a team of 10 logistical support personnel, providing direction and guidance to help them excel in their roles.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Supervised maintenance schedules for 20+vehicles and equipment within the unit's fleet, ensuring optimal functionality throughout deployment periods.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05.2025
MOS Qualified - Logistics And Materials Management
Army Quartermaster Center And School
Fort Lee, VA07.2018
High School Diploma -
Decatur Central High School
Indianapolis, IN06.2015
Skills
- Report Writing
- Incident Reporting
- General security
- CCTV Surveillance
- Detail Oriented
- Superior customer service
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Threat Assessment
- Visitor tracking
- Investigative abilities
- Personnel screening
- Emergency Management
- Crime prevention methods
- Military Discipline
- Weapons Handling
- Marksmanship Expertise
- Hand-to-hand combat
- Land Navigation
- Vehicle operation
- Camouflage Techniques
- Tactical communication
- Battlefield Tactics
- Logistics Management
- Strategic Thinking
- Teamwork and Loyalty
- Squad Leadership
- Critical Thinking
- Buddy Care and First Aid
- Risk Assessments
- Secure Communication
- Security patrols
- Equipment management
- Armored vehicle operation
- Cultural Awareness
- Night vision equipment
- Time Management
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Outgoing Personality
- Verbal/written communication
- Adapt to diverse groups
- Building rapport
- Honest and Dependable
Accomplishments
- Army Achievement Medal
- Emergency Response Medal
- Distinguished Honor Grad
Timeline
Security Officer
GardaWorld Security
2024.07 - Current
Mobile Expert
T-Mobile
2022.12 - 2024.07
Sergeant of the Guard
Army National Gaurd
2017.02 - Current
Bachelor of Science - Criminal Justice
Southern New Hampshire University
MOS Qualified - Logistics And Materials Management
Army Quartermaster Center And School
High School Diploma -
Decatur Central High School
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