Marcelo Alves
Astoria,NY
Summary
Skilled bartender and server with extensive experience in high-volume environments, specializing in cocktail preparation, beverage pairing and service. Managed drink orders and food service through point-of-sale systems, ensuring accurate payments and balanced tabs. Collaborated with kitchen and bar staff to enhance service efficiency during peak times while maintaining sanitation standards. Trained new staff on service protocols, improving guest relations and service quality.
Overview
10
10
years of professional experience
Work History
Bartender and Server
FUMO Bar & Restaurant
New York, New York
07.2025 - Current
- Mixed cocktails and poured beverages according to FUMO Bar & Restaurant standards, ensuring consistent quality and guest satisfaction.
- Served guests in a fast-paced bar and restaurant dining room.
- Managed drink orders and food service using point-of-sale systems.
- Suggested menu items and paired beverages with guest preferences.
- Handled guest questions, special requests, and allergy concerns politely.
- Coordinated with kitchen and bar staff during busy service periods.
- Processed payments, balanced tabs, and closed guest checks accurately.
- Effectively multitasked within a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Engaged customers in friendly conversations, enhancing their overall bar experience and fostering repeat visits. with customers to provide an enjoyable bar experience.
- Welcomed guests warmly at the entrance to create a friendly atmosphere. with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed bar tabs and processed cash and credit card transactions accurately, ensuring efficient service and customer trust.
- Measured and mixed home ingredients to prepare both custom and menu drink orders.
- Maintained safety and sanitation standards with firm enforcement among bar staff.
Head Bartender and Server
Nightingale Bar
New York, New York
01.2025 - Current
- Supervised Nightingale Bar service floor and coordinated bartender shift coverage.
- Mixed classic cocktails and signature drinks following Nightingale Bar recipes.
- Trained bar staff on service standards, drink prep, and guest care.
- Managed liquor restocking, bar setup, and closing cleanup routines.
- Handled guest orders, special requests, and menu recommendations.
Server
Benny John's Bar & Grill
New York, New York
10.2024 - 01.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs to provide timely and effective solutions.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Recognized customer needs quickly during interactions.
- Assisted customers with requests and inquiries, enhancing overall satisfaction.
- Proposed and implemented ideas to improve team performance and service outcomes.
Head Bartender
Disney Cruise Lines
04.2022 - 04.2024
- - Managed bar operations and inventory to ensure seamless service.
- - Trained and mentored bartenders to enhance service quality.
- - Trained bartenders and improved team performance.
- - Facilitated beverage seminars for guests, enhancing their knowledge of drink selections.
- - Ensured compliance with USP regulations for beverage safety.
Salt, Meats, Cheese
01.2020 - 03.2021
The Public Bar
07.2020 - 09.2020
Bavarian Beer Cafe
09.2018 - 11.2019
Outback Steakhouse
03.2017 - 01.2018
- I've worked behind the bar in fast-paced restaurants, lounges, and cocktail bars, always keeping the vibe positive and service sharp. My experience covers everything from crafting cocktails to keeping inventory tight and making sure guests always leave happier than they arrived.
- - Crafting cocktails with consistency and creativity.
- - Managing bar stock, replenishment, and closing routines.
- - Engaging with guests and elevating their experience.
- - Keeping the bar clean, organized, and running smooth.
- - Helping on the floor when needed.
Education
RSA Certificate -
BrisbaneLeadership Management -
Lexis Training
BrisbaneSkills
- Cocktail preparation
- Beverage pairing
- POS systems
- Bar inventory
- Sanitation compliance
- Menu recommendations
- Cash handling
- Attention to detail
- Clear communication
- Guest relations
Languages
- Languages: English
- Spanish
- Portuguese
Timeline
Bartender and Server
FUMO Bar & Restaurant
07.2025 - Current
Head Bartender and Server
Nightingale Bar
01.2025 - Current
Server
Benny John's Bar & Grill
10.2024 - 01.2025
Head Bartender
Disney Cruise Lines
04.2022 - 04.2024
The Public Bar
07.2020 - 09.2020
Salt, Meats, Cheese
01.2020 - 03.2021
Bavarian Beer Cafe
09.2018 - 11.2019
Outback Steakhouse
03.2017 - 01.2018
RSA Certificate -
Leadership Management -
Lexis Training