Marcelo Americo Da Silva
Paulinia
Summary
Accomplished Senior Manager with a proven track record at FedEx, enhancing team productivity and establishing long-term partnerships. Expert in strategic planning and talent development, I excel in process improvement and problem-solving, driving efficiency and fostering a collaborative work environment. Skilled in both leadership and operational standards, I consistently deliver results beyond expectations.
Overview
9
9
years of professional experience
Work History
Senior Manager Operaçoes
Fedex
07.2022 - Current
- Provided strong leadership to enhance team productivity drove by Fedex DRIVE strategy.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships, both the Global Costumers and the Small and Medium.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects. Highlighting the closing of Sumaré Station and ability of Sorocaba and Fernandópolis partners.
- Implemented and developed operational standards, policies and procedures as a recent ISO 9001 Certification in CPQ.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments .
Senior Operations Manager
Fedex
08.2020 - 06.2022
Operations Manager
Fedex
05.2017 - 07.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
International Coordinator
TNT Express
02.2016 - 04.2017
- Negotiated contracts with vendors and service providers to secure cost-effective solutions for international operations.
- Served as a primary point of contact for external stakeholders related to global operations, addressing inquiries and resolving issues efficiently.
- Managed budgets effectively, enabling successful implementation of various international projects.
- P&L analysis
- Implamentation of a Express Cost departament.
Education
Business Administration -
Universidade De Mogi Das Cruzes
São PauloMBA - Supply Chain
Anhembi Morumbi
São Paulo11.2016
Bachelor of Business Administration - Business Administration
Universidade De Mogi Das Cruzes
São Paulo11.2015
Skills
- Strategic Planning
- Talent Development
- Partnership Development
- Reporting management
- Warehousing functions
- Team Leadership
Languages
English
Full Professional
Timeline
Senior Manager Operaçoes
Fedex
07.2022 - Current
Senior Operations Manager
Fedex
08.2020 - 06.2022
Operations Manager
Fedex
05.2017 - 07.2020
International Coordinator
TNT Express
02.2016 - 04.2017
Business Administration -
Universidade De Mogi Das Cruzes
MBA - Supply Chain
Anhembi Morumbi
Bachelor of Business Administration - Business Administration
Universidade De Mogi Das Cruzes
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