Marcelo Cortez
Miami,Florida
Summary
Driven and adaptable professional with a proven track record at The Palace at Coral Gables, excelling in customer service and problem-solving. Demonstrates exceptional communication and teamwork abilities, thriving in fast-paced environments. Quickly masters new skills, ensuring high-quality support and guidance within collaborative settings.
Overview
3
3
years of professional experience
Work History
Administrative Intern
University of Miami
07.2022 - 07.2024
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
The Palace at Coral Gables
The Palace
04.2021 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami06.2025
High School Diploma -
Miami Senior Highscho
Miami, FL06.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Excellent Communication
- Multitasking Abilities
- Document Typing and Formatting
- Scheduling and calendar management
- Document Editing
- Attention to Detail
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Administrative Intern
University of Miami
07.2022 - 07.2024
The Palace at Coral Gables
The Palace
04.2021 - 08.2021
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Miami Senior Highscho
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