MARCELO GALLARDO

• Used Adobe Suite for creation of content, photo manipulation and publication design.
• Created social media content across multiple platforms according to content calendars and promotion schedules.
• Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.
• Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.

• Designed website layouts, templates and unique branded looks.
• Employed design fundamentals when selecting typography, composition, layout and color in design work.
• Created designs and collaborated with technical team to complete projects.
• Put together videos for social media, advertising and informational purposes.
• Created digital image files for use in digital and traditional printing methods.

• Accurately handled data entry for University of Houston-Clear Lake students into company-based software.
• Corrected data entry errors to prevent duplication or data degradation.
• Scanned documents and saved in database to keep records of essential organizational information.
• Evaluated source documents to locate needed information.
• Verified accuracy of computer system information by updating student data.
• Provided financial aid counseling to enrolled and prospective students.
• Performed needs analysis of applications, accounting for financial and residency background information.

• Designed graphics for websites, logos and promotions for marketing purposes.
• Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors and tracking down appropriate images.
• Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
• Prepared images to coincide with social and blog posts.
• Completed in-depth reviews of market conditions and customer preferences.
• Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
• Developed campaigns and specific marketing strategies for clients.
• Designed and implemented advertising and public relations activities.

• Inspected and checked outgoing and incoming loaned equipment for quality control.
• Organized and maintained detailed records on equipment use, materials logs and photo lab activities.
• Completed physical inventory counts each month.
• Maintained inventory of necessary accessories, parts and supplies.
• Successfully maintained clean photography lab and access to reliable transportation.
• Trained and supervised new student hires on best practices in checkout, maintenance and inventory of equipment.
• Worked with manager and team members to understand supply needs and bring levels within desired tolerances.

Under the supervision of an attorney:

• Met with clients to gather information, prepare documentation and determine necessary actions.
• Assisted clients with immigration application completion to improve timeliness of case review and disposition.
• Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
• Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
• Corresponded with current and prospective clients to obtain information and enable effective case development.
• Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
• Analyzed client documentation and history to determine eligibility for immigration-related benefits.
• Prepared affidavits, waivers, translations and asylum requests for ongoing cases.
• Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
• Contributed to client case file preparation and verified inclusion of required documentation.
• Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
• Provided United States Citizenship and Immigration Services (USCIS) with information about case changes or problems.
• Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
• Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
• Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.

Under the supervision of an attorney:Met with clients to gather information, prepare documentation and determine necessary actions.

• Assisted clients with immigration application completion to improve timeliness of case review and disposition.
• Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
• Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
• Corresponded with current and prospective clients to obtain information and enable effective case development.
• Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
• Analyzed client documentation and history to determine eligibility for immigration-related benefits.
• Prepared affidavits, waivers, translations and asylum requests for ongoing cases.
• Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
• Contributed to client case file preparation and verified inclusion of required documentation.
• Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
• Provided United States Citizenship and Immigration Services (USCIS) with information about case changes or problems.
• Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
• Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
• Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
• Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.

• Drafted applications for IP matters like trademarks, copyright, domain names, and design
• Managed the back-and-forth nature of applications that includes submitting additional materials, responding to appeals, and getting additional information from the client to satisfy IP protection
• Prepared and filed legal documents for cases involving intellectual property
• Provide legal support for discovery
• Maintained and generated docket reports for attorneys
• Created status reports for multiple cases that are in process
• Coordinated with clients via phone, email, and in-person meetings
• Managed tax drawers, resolved variances and filed company receipts.
• Interacted with customers by phone, email or in-person to provide information.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

• Managed court sessions, maintaining attendant records for court proceedings.
• Assembled case materials for 1,200 cases by organizing, summarizing and collecting documents, information and evidence.
• Investigated facts and laws to determine strategies for case preparation.
• Maintained and updated files and databases for personnel records and financial reports.
• Administrated databases containing client information and vital personal data to facilitate office operations.
• Assisted attorneys with case organization and administrative tasks.
• Used photocopier, digital fax machine, and additional office equipment to produce photocopies and reproductions of records and legal documentation.

• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
• Managed training courses, setup and maintenance for document control systems.
• Verified continuity among corporate and divisional work teams by documenting and communicating actions, irregularities and continuing needs.
• Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
• Assisted in continuous improvement activities while developing and maintaining resulting documents.
• Released and updated drawings and specifications.
• Converted documents from one application to another.
• Maintained document control system and updated work instructions, procedures and associated databases.
• Worked with internal staff to process documents and sent for closing.