Marcelo Morningstar
Tacoma,WA
Summary
Adept at quick decision-making and fostering teamwork, I excelled in roles at DFAS and Frontier Airlines, enhancing mission success and customer satisfaction. My leadership and problem-solving abilities, combined with a strong work ethic, drove significant improvements in operational efficiency and team performance.
Overview
3
3
years of professional experience
Work History
Active Duty Soldier
DFAS
2021.11 - Current
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected military property, assets, and personnel.
- Managed logistics operations to guarantee timely shipment of supplies and equipment for mission success.
- Coached and mentored new recruits for motivated, high-performing teams.
Ticket Agent
Frontier Airlines
2021.02 - 2021.04
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Sold, printed, and issued tickets to guests.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Directed passengers to correct airport terminal locations.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
High School Diploma -
Forest Park High School
Forest Park, GA05.2019
Skills
- Quick Decision Making
- Combat Readiness
- Tactical Proficiency
- Vehicle operation
- Weapons Handling
- Self-defense training
- Intelligence Gathering
- Physical Fitness
- Teamwork and Loyalty
- Strategic Thinking
- Cultural Awareness
- Positive Attitude
- Squad Leadership
- Critical Thinking
- Team Supervision
- Documentation And Reporting
- Equipment Maintenance
- Buddy Care and First Aid
- Night vision equipment
- Strong Work Ethic
- Conflict Resolution
- Works Well Under Pressure
- Briefing leadership
- Maintaining equipment
- Mission Planning
- Training and Development
- Team Collaboration
- Safety Guidelines
- Firearms understanding
- Preventing incidents
- Managing classified information
- Teamwork and Collaboration
- Multitasking
- Problem-solving abilities
- Attention to Detail
- Time Management
- Problem-Solving
- Reliability
Timeline
Active Duty Soldier
DFAS
2021.11 - Current
Ticket Agent
Frontier Airlines
2021.02 - 2021.04
High School Diploma -
Forest Park High School
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