Marcelo Pavez

• Reviewed tickets, identification and passports to verify traveler identity.
• Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
• Sold Boliviana de Aviacion tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.

Under Equipment and Planning Management Marketing Area, principal responsibilities were:

• Managing projects in business transformation where the devices are the target align with International Team Supply Chain and Value Added Services Telefonica Global.
• Responsible in the relationship with OEM's (Apple, Samsung, Motorola, Sony, Huawei, Xiaomi) in after-sales and reverse logistics areas.
• Managing the refurbished devices, distribution to POS and forecasting.
• Driving the forecasting bundles, accessories and devices equipment with 3PL's and OEM's
• Experience in forecasting bottom-up, top-down, granularities, historical data. Statistical modeling. Use of Tableau and Power BI.
• Monitored metrics during project execution to maintain compliance with planned costs.
• Maintained records for each project and engineering discipline.
• Identified technical risks within managed projects.
• Delivered regular compliance reports to drive process improvement and corrective measures.
• Managed projects effectively to deliver finished work on time.

• Validated results and performed quality assurance to assess accuracy of data.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Support to the management and definition models to build business plans such as trade-in and protection programs.
• Multidisciplinary team Latam Telefónica (Arg, Chi, Per, Mex, Col, Bra). Commercial/logistic/financial analysis.
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• Supporting Logistic Area, developing responsibilities in the management and definition of dashboard and SLA's.
• Responsible in the control of Rotation and Stock analysis.
• Projects related to the improvement of logistics process for the distribution of devices, refurbished and mobile equipment to POS, Retails, and 3PL's.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Cultivated relationships with industry leaders and within company to share tips and information.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Collected, arranged, and input information into database system.
• Educated staff on organizational mission and goals to help employees achieve success.