Marces Franklin
Sidney
Summary
Dynamic professional with extensive experience in customer service and conflict resolution. Proven ability to manage deliveries while adhering to safety regulations, ensuring compliance and efficiency. Strong skills in cash handling, inventory management, and effective communication contribute to enhanced customer satisfaction. Committed to fostering positive team dynamics through collaboration and support in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Cashier
Git N Split
Sidney
02.2025 - Current
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Accepted cash and credit card payments, issued receipts and provided change.
Delivery Driver
Pizza Hut
Sidney
03.2022 - Current
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Maintained accurate records of goods delivered and collected payments as required.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Hotel Furniture Installer
Reno Relo
Denver
08.2020 - 09.2021
- Provided excellent customer service throughout the installation process.
- Delivered furniture to customer location in a timely manner.
- Lifted heavy objects with proper lifting techniques using team members when needed.
- Maintained inventory of materials and supplies used in installation process.
- Utilized hand tools such as hammers, screwdrivers, saws, drills. to assemble furniture.
- Assembled, installed and adjusted furniture according to customer specifications.
- Communicated with customers about their expectations and requirements for the job.
- Disassembled existing furniture when necessary prior to installation of new items.
- Cleaned up work area after completion of job including disposing of debris properly.
- Installed shelving systems for closets and other storage areas.
- Followed safety guidelines while installing furniture in customer homes or businesses.
Mover
Pinnacle Packing Company
Denver
02.2015 - 08.2020
- Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
- Received instructions from supervisor regarding job assignments; following instructions carefully while exercising independent judgment when necessary.
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
- Adhered to safety regulations while operating company vehicles; wearing proper safety gear when handling large pieces of furniture or equipment.
- Lifted heavy objects using correct lifting techniques to avoid injury.
- Communicated effectively with customers regarding arrival times, estimated completion times, and special requirements, building strong relationships between clientele and employer.
- Inspected loaded trucks for accuracy of load against order sheets; ensuring all orders were fulfilled correctly before leaving pick up point.
- Organized storage units prior to loading them into the truck or van; stacking heavier items on the bottom and lighter ones on top.
- Assembled furniture at the customer's new residence or business premises.
- Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.
- Completed paperwork accurately including inventory lists of all items moved and delivery receipts.
- Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.
Education
Bachelor of Arts - Film Production
Grand Canyon University
Phoenix, AZ01-2029
High School Diploma -
Smoky Hill High School
Aurora, CO05-2003
Skills
- Attention to detail
- Customer service
- Time management
- Problem solving
- Dependability and reliability
- Clear communication
- Complex Problem-solving
- Regulatory compliance
- Issue resolution
- Ordering and stocking
- Customer service excellence
- Reliability and punctuality
- Reports and documents
- Complaint resolution
- Conflict resolution
Affiliations
- I enjoy writing movie scripts, exercising and spending quality time with family.
References
References available upon request.
Timeline
Cashier
Git N Split
02.2025 - Current
Delivery Driver
Pizza Hut
03.2022 - Current
Hotel Furniture Installer
Reno Relo
08.2020 - 09.2021
Mover
Pinnacle Packing Company
02.2015 - 08.2020
Bachelor of Arts - Film Production
Grand Canyon University
High School Diploma -
Smoky Hill High School
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