Overview
Work History
Education
Skills
Timeline
Generic

Marchand Terrill

Sacramento,CA

Overview

29
29
years of professional experience

Work History

Togo`s Sandwich Shop

Togos
09.2022 - 02.2023
  • Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
  • Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
  • Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
  • Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
  • Participated in ongoing professional development opportunities related to driving techniques, industry trends, and regulatory changes to stay ahead of the curve.
  • Supported company growth by maintaining a positive reputation within the industry, leading to increased referrals and repeat business.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Organized and re-stocked various stations and self-service items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

IHSS Care Provider

Department of Human Services
09.2014 - 12.2019
  • Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
  • Provided transportation and appointments management.
  • Provided transportation for clients to medical appointments, social events, and other necessary outings.
  • Ensured a safe and comfortable environment by maintaining a clean and organized living space.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Assisted disabled clients to support independence and well-being.
  • Conducted regular assessments of client health status, identifying potential issues early on for prompt intervention.
  • Enhanced client well-being by providing compassionate care and support tailored to individual needs.
  • Followed nutritional plans to prepare optimal meals.
  • Collaborated with healthcare professionals to develop personalized care plans for optimal results.
  • Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
  • Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
  • Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
  • Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.

Ben & Jerrys

Assistant Manger
03.2008 - 04.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Baskin Robbins

Self Owner
01.1994 - 03.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.

Education

High School Diploma -

Fife High School
Fife, WA
05-1988

Skills

  • Strong Communication Skills
  • Effective communication skills
  • Safe driving skills
  • Loading and unloading
  • Money Handling
  • Customer Relations
  • Product and service knowledge
  • Staff Training and Development
  • Workload Management
  • Retail Operations
  • Employee Scheduling
  • Problem-Solving
  • Customer Service
  • Customer Service and Engagement
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Staff Supervision

Timeline

Togo`s Sandwich Shop

Togos
09.2022 - 02.2023

IHSS Care Provider

Department of Human Services
09.2014 - 12.2019

Ben & Jerrys

Assistant Manger
03.2008 - 04.2012

Baskin Robbins

Self Owner
01.1994 - 03.2008

High School Diploma -

Fife High School

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Marchand Terrill