Shandi Hilligoss
Vevay,IN
Summary
Proven professional with a track record of enhancing customer satisfaction and managing client relationships at Belterra Casino Resort and Spa. Excelled in problem-solving and time management, significantly improving service delivery. Demonstrated strong communication and attention to detail, ensuring high standards of customer service and operational efficiency.
Overview
13
13
years of professional experience
Work History
Hinkles Sandwich Shop
Amber Weatherbee
Madison, SD
04.2020 - Current
- Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
- Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
- Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
Belterra Casino Resort and Spa
Jared Villines
Florence, In
01.2012 - 04.2020
- Handle money with care and providing fills for tables that needed.
- Took care of big wins and paperwork.
- Handle disgruntled guest and found ways to make everything okay for them and us.
- Trained new employees on casing hand tasks, ensuring consistent performance standards across the team.
- Contributed to effective communication between crew members, fostering a collaborative working environment for optimal productivity.
- Demonstrated commitment to continuous improvement by actively seeking out opportunities for professional development within the field.
Education
Associate - Psychology
Ivy Tech
Madison, InSkills
- Strong Communication Skills
- Customer Satisfaction
- Customer Service
- Problem-Solving
- Time Management
- Dependable and reliable
- Attention to Detail
- Punctual and Reliable
- Client Relationship Management
Timeline
Hinkles Sandwich Shop
Amber Weatherbee
04.2020 - Current
Belterra Casino Resort and Spa
Jared Villines
01.2012 - 04.2020
Associate - Psychology
Ivy Tech