Marchelle Craig
Perris,CA
Summary
Experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner
Motherhen's Transitional Housing
Moreno Valley, California
10.2013 - 09.2020
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
Staffing Coordinator
Eskaton Care Center
Fair Oaks, CA
01.2007 - 04.2010
- Arranged, planned, and coordinated nursing staffing schedules for 120 Registered Nurses, Licensed Vocational Nurses, and Certified Nursing Assistants
- Responsible for ensuring an optimal pool of qualified nursing staff, scheduled according to the current needs of 180 patience's, and availability to meet future needs
- Organized and maintained all nursing documentation, licenses, and cross reference renewal and expiration dates
- Maintained up to the minute Call Log
- Responsible for contracting of On-Call Staff from local temporary agencies
- Maintained attendance records, performed; drug testing, counseling, disciplinary actions and termination
- Prepared and presented all financial reports and budget requests to DON
- Required to be on-call 24/7 to handle all staff requirements or changes
- Cultivated and maintained exemplary relationships with; management, vendors, suppliers and all internal customers.
Certified Nursing Assistant
Eskaton Care Center
Fair Oaks, CA
01.2005 - 01.2007
- Assisted Register Nurses with all patient care; checking vital signs, assisting patients in and out of bed, escorting them on walks, to rehabilitation sessions and communicating patient's pertinent information accurately and promptly
- Prepared and assisted patients with hygiene care, served meals and other duties as assigned.
Lead - Billing Customer Service
SBC Communications
Sacramento, CA
01.1996 - 01.2005
- Responsible for managing all phases of assigned Top-Tier Commercial clients including; State of California, UC Berkley, and State of California Education Dept
- Participated monthly in direct negotiations with designated Accounts Payable Representatives at UC Berkley, to validate and justify line item billings
- Played a pivotal role in the development of a new billing system SIBS, for Top-Tier clients, saving the company considerable revenue and reducing billing errors and omissions
- Conducted training programs for current and new employees on SIBS Systems
- Proven ability to manage and complete complex Special Projects within the department, meeting company stringent guidelines, and time frames
- Implemented and monitored company policies for strict regulatory compliance.
Clerical Supervisor
Washington State Department of Social Health Services
Pasco, WA
01.1992 - 01.1996
- Established successful three year progression of promotions as; Receptionist, Switchboard Operator, Accounting Clerk, Data Entry Clerk and Application Screener
- Demonstrated strengths in analysis, negotiations, relationship management, project management
- Effectively negotiated and established service contracts with seven, Foreign Language Interpreters for scheduled and urgent response
- Hired, trained, and mentored 12 Clerical Clerks, providing skills to meet and exceed department goals and objective
- Excellent interpersonal and communication skills; Lateral that builds cross-functional understanding, and teamwork
- Upward that is concise and effective in providing background, giving status updates, raising issues and explaining risks and trade-offs proactively.
Education
Charles A. Jones Career and Education Center
Sacramento, CASkills
- Medical Office Management
- Employee Drug Testing
- Bookkeeping and Filing
- Employee Scheduling
- HIPPA/ JACHO Trained
- Employee Interviewing
- Organization/ Time Management
- Resourcefulness/ Flexibility
- Regulatory Compliance
- Employee Development
- Negotiation
- Staff Management
- Customer Relations
- Verbal and written communication
- Staff hiring
- Program creation and implementation
Certification
- Nursing Assistant Certification - Current
- Home Health Aide Certification - Current
- CPR and First Aid Certification - Current
Timeline
Owner
Motherhen's Transitional Housing
10.2013 - 09.2020
Staffing Coordinator
Eskaton Care Center
01.2007 - 04.2010
Certified Nursing Assistant
Eskaton Care Center
01.2005 - 01.2007
Lead - Billing Customer Service
SBC Communications
01.1996 - 01.2005
Clerical Supervisor
Washington State Department of Social Health Services
01.1992 - 01.1996
Charles A. Jones Career and Education Center