Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marchelle Fenelus

Brooklyn

Summary


Tech-savvy healthcare administrative professional with 8 years of experience streamlining hospital and urgent care operations. Proven expertise in electronic medical records (EMR) management, healthcare data integrity, and compliance. Skilled in leveraging healthcare technologies to optimize patient intake, documentation, and interdepartmental workflows. Adept at driving operational efficiency through process automation and system improvements. Fluent in Haitian Creole and English, with a strong commitment to enhancing patient care through innovative solutions.

Overview

9
9
years of professional experience

Work History

Health Information Management Coordinator

Maimonides Midwood Community Hospital
01.2023 - Current


  • Evaluated and audited medical records to ensure compliance, focusing on accurate documentation for new and readmitted patients
  • Verified provider orders and collaborated with healthcare teams to address documentation needs.
  • Led projects and generated reports, maintaining clear communication with management and providers for streamlined operations.
  • Acted as a critical contact for resolving documentation issues, ensuring a smooth flow of accurate information.

Admitting Representative

Memorial Sloan Kettering Cancer Center
05.2020 - 01.2023
  • Managed patient admissions, efficiently capturing financial and demographic data to facilitate a smooth check-in process.
  • Coordinated private room requests and bed allocation, ensuring patient comfort and appropriate placement.
  • Assisted with sensitive documentation, including death certificates and autopsy consents, adhering to standards of confidentiality and precision.
  • Supported departmental reporting and project efforts, enhancing efficiency and quality of care.

Patient Care Representative

CityMD Urgent Care Center
06.2016 - 05.2020
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
  • Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
  • Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.

Education

Bachelor Of Arts - Corporate Communications

Baruch College
New York, NY
12.2024

Associate Of Applied Science - Business Administration

Borough of Manhattan Community College
New York, NY
02.2022

Skills

  • Skilled in managing administrative functions in healthcare settings, including patient admissions, scheduling, and discharge processes
  • Proficient in various EMR systems, focusing on data integrity, compliance, and accuracy
  • Effective communication bridge between patients, providers, and other departments to enhance service quality and patient satisfaction
  • Experienced in maintaining and verifying patient documentation to adhere to healthcare policies
  • Strong organizational skills in managing and prioritizing tasks
  • Fluent in both Haitian Creole and English

Timeline

Health Information Management Coordinator

Maimonides Midwood Community Hospital
01.2023 - Current

Admitting Representative

Memorial Sloan Kettering Cancer Center
05.2020 - 01.2023

Patient Care Representative

CityMD Urgent Care Center
06.2016 - 05.2020

Bachelor Of Arts - Corporate Communications

Baruch College

Associate Of Applied Science - Business Administration

Borough of Manhattan Community College

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Marchelle Fenelus