MARCHELLE WARREN
DeSoto
Summary
Results driven legal professional with significant experience in litigation processes and case management. Known for dependable collaboration, adaptability to changing needs, and delivering high-quality work under pressure. Skilled in legal research, document preparation, and client communication, ensuring efficient and effective support for legal teams, and coordinating with attorneys.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Litigation Paralegal
LINEBARGER ATTORNEYS AT LAW
Dallas, TX
10.2022 - 08.2025
- Assisted in client communications, providing updates on case progress and developments.
- Conducted extensive legal research to support case strategies and arguments.
- Managed high volume caseloads effectively by creating organized systems for tracking deadlines and prioritizing tasks.
- Contributed to the development of firm-wide best practices for paralegal work through active participation in team meetings and training sessions.
- Fostered a positive work environment by contributing to a collaborative atmosphere among colleagues and providing mentorship to paralegals.
- Managed discovery processes, ensuring compliance with legal standards and deadlines.
- Attended court hearings to take notes and document proceedings.
- Prepared legal documents, including pleadings and motions, for court filings.
- Organized case files and maintained accurate records in case management systems.
- Communicated pertinent information to clients via phone, email, and mail.
- Enhanced firm's reputation by contributing to high success rate in case resolutions.
Client Service Representative
TRIUMPHPAY
Dallas, TX
07.2021 - 10.2022
- Prepared correspondence and fulfilled customer inquiries efficiently and professionally
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Facilitated training sessions for new representatives, improving team performance and efficiency.
- Documented interactions and outcomes in compliance with company standards
- Managed client inquiries and provided timely solutions to enhance customer satisfaction.
- Managed over 50 customer calls per day.
- Developed and maintained strong relationships with clients to ensure retention and loyalty.
Client Service Manager
CHIME SOLUTIONS
Dallas, TX
08.2019 - 04.2021
- Conducted work performance reviews and provided feedback for employee growth
- Managed cross-functional teams to ensure seamless service delivery and operational efficiency.
- Developed and implemented client engagement strategies to enhance customer satisfaction.
- Established performance metrics to monitor service quality and drive continuous improvement initiatives.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Mentored departmental team, boosting efficiency, success and morale among employees.
Document Review Associate
CONSILIO SERVICES
Dallas, TX
08.2018 - 07.2019
- Reviewed and assessed relevant documentation to enhance the effectiveness of litigation and investigative efforts.
- Refined project workflows to support enhanced operational efficiency and accelerate delivery timelines.
- Reviewed and categorized significant quantities of legal documents, focusing on relevance, privilege, and confidentiality criteria.
- Collaborated with cross-functional teams to support client onboarding and ensure seamless service delivery.
- Established quality assurance protocols to ensure compliance with industry standards.
- Applied relevant codes and privilege tags, maintaining alignment with compliance standards and legal guidance.
Innocence Project Administration Student Intern
EARL CARL INSTITUTE
Houston, TX
01.2016 - 05.2018
- Assisted with intake of new clients by collecting inmate documents and verifying information
- Managed comprehensive client record-keeping and systematically updated case management systems to enhance service delivery.
- Assisted in research initiatives, providing support to project teams and enhancing collaborative efforts.
- Analyzed program data, ensuring accuracy in reporting and contributing to continuous improvement strategies.
- Administered processes for managing sensitive and confidential information, emphasizing discretion and professional integrity.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Education
J.D. - Law
THURGOOD MARSHALL SCHOOL OF LAW
Houston, TX05-2018
Bachelor of Science - Criminal Justice, Juvenile Justice Studies
PRAIRIE VIEW A&M UNIVERSITY
Prairie View, TX12-2014
Skills
- Court filings
- Case analysis
- Document preparation
- Trial preparation
- Case support skills
- Legal correspondence
- Microsoft Office Suite
- Westlaw
- LexisNexis
- Filing system organization
- Team collaboration
- Share Point Systems
- Document Management Systems
- SharePoint System
- E-Filing Systems
- Managerial Skills
- Client confidentiality
- Drafting pleadings
Accomplishments
- Supervised team of 30 staff members.
- Achieved top performance by completing case load with accuracy and efficiency.
Timeline
Litigation Paralegal
LINEBARGER ATTORNEYS AT LAW
10.2022 - 08.2025
Client Service Representative
TRIUMPHPAY
07.2021 - 10.2022
Client Service Manager
CHIME SOLUTIONS
08.2019 - 04.2021
Document Review Associate
CONSILIO SERVICES
08.2018 - 07.2019
Innocence Project Administration Student Intern
EARL CARL INSTITUTE
01.2016 - 05.2018
J.D. - Law
THURGOOD MARSHALL SCHOOL OF LAW
Bachelor of Science - Criminal Justice, Juvenile Justice Studies
PRAIRIE VIEW A&M UNIVERSITY
Certification
Notary Public, Texas
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$70000/yr - $200000/yrHonors And Achievements
- National Honor Society Member
- NAACP member
- Delta Sigma Theta Sorority, Inc., Member