Marc Holden
Whitehouse
Summary
Skilled Lead Systems Analyst that creates effective solutions to technical issues through troubleshooting and knowledge of Epic systems. Proudly Epic certified in Resolute Hospital Billing, Resolute Hospital Billing Claims, and Resolute Hospital Billing Electronic Remittance, and Epic Charge Router. Epic Proficient in Resolute Hospital Billing Contracts. Promotes dynamic skills in teamwork and communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospital Billing Consultant
Onvida Health
02.2025 - Current
- Provided build and support for multiple go-lives around Onvida's refuel project known as RISE
- Implemented Hospice Billing workflow with a 3rd party Hospice program
- Provided guidance to OH surrounding the creation of their Charge Reconciliation workflow. Worked with operational leaders to assist end users in following these new mandates.
- Creation of Bad Debt reconciliation workflow with multiple 3rd parties. Moving from manual to complete automation.
- Training and mentoring of newer analyst
Hospital Billing Consultant
St Francis Hospital
10.2024 - 02.2025
- Reworked 340B workflow with Willow and Business Office Operations.
- HelloWorld review. Updated messaging and overrides for St Francis and Connect sites depending on needs and offerings.
- Upgrade Aug2024. Provided majority of build updates and review for August2024 upgrade including conversion from HSP to HFP.
- DRG Downgrade/Appeal Workflow. Owning workflow review with operational teams surrounding a revamp of this workflow and HIM ownership. Routing of appeals and accounts based on account criteria and Onbase Integration.
- Misc Tickets
Epic Hospital Billing Team Lead
CHRISTUS Health
04.2022 - 09.2024
- Lead over 20+ Analysts / Consultants. Performed weekly check-ins and implemented updated project tracking for better knowledge sharing.
- Led multiple go-lives for 15+ Hospitals across different regions in Texas and Louisiana.
- Claims implementation of a clearinghouse during an immediate need. (4 Day turnaround)
- Creation of governance process to increase accountability for operational decisions.
Epic Revenue Cycle Optimization Project Analyst
CHRISTUS Health
01.2020 - 04.2022
- Implemented numerous new Revenue Cycle specific projects that leadership desired.
- Includes Workqueue scoring, Adjustment/Refund Tier approvals, Accelerated NRP, HB Credit Redistribution automation, Workqueue consolidation.
- Implemented new integration with Clinical Denial 3rd party to better the Clinical Denial workflows.
- Leader for multiple Hospital Epic integrations across CHRISTUS Health.
Epic Systems Analyst II
CHRISTUS Health
11.2014 - 01.2020
- Evaluated and redesigned current claims workflows based on system and functional requirements.
- Reviewed build for HB reimbursement contracts, spanning a number of HMO and PPO payors and a number of payment methodologies to correct expected reimbursement issues.
- Implemented Credit Card integration to simplify collection process for patients and staff.
- Established workflows and dashboard surrounding Patient Estimates.
- Reviewed and built necessary Hospital Billing improvements including Workqueues, System Actions, DNBs, and Stop Bills.
- Developed strategy and system configuration for future CHRISTUS Ministries Epic Implementations.
- Extensive collaboration with key Revenue Cycle Executives and Leadership vetting, building, and actualizing successful reimbursement driven initiatives.
Skills
- Application support - Excellent
- Technical issues analysis - Excellent
- Customer service expert - Very Good
- Technical documents comprehension - Very Good
Certification
- Epic Resolute Hospital Billing
- Epic Resolute Hospital Billing SBO
- Epic Resolute Hospital Billing Claims
- Epic Resolute Hospital Billing Electronic Remittance
- Epic Resolute Hospital Billing Expected Reimbursement Contracts
- Epic Charge Router
Timeline
Hospital Billing Consultant
Onvida Health
02.2025 - Current
Hospital Billing Consultant
St Francis Hospital
10.2024 - 02.2025
Epic Hospital Billing Team Lead
CHRISTUS Health
04.2022 - 09.2024
Epic Revenue Cycle Optimization Project Analyst
CHRISTUS Health
01.2020 - 04.2022
Epic Systems Analyst II
CHRISTUS Health
11.2014 - 01.2020