Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

March Terrell Henley

Woody Creek,CO

Summary

Career-focused professional in hospitality operations with proven high productivity and efficient task completion. Expertise in guest service management, operational analysis, and staff training. Demonstrated leadership and communication skills enhance guest experiences and optimize front office operations.

Overview

13
13
years of professional experience

Work History

Ramp Manager

SkyWest Airlines
Aspen, CO
09.2012 - 08.2025
  • Managed a team of 180 Ramp Agents ensuring they are properly trained in their job functions.
  • Enforced strict adherence to FAA regulations concerning airfield access control areas at all times.
  • Coordinated the loading and unloading process for aircrafts in a timely manner.
  • Responded quickly to emergency situations involving aircrafts on the tarmac or runway areas.
  • Ensured proper storage of materials, supplies and tools used in ramp operations.
  • Conducted daily inspections of equipment, vehicles and personnel to ensure compliance with company policies.
  • Monitored staff performance on the ramp to ensure adherence to safety regulations and procedures.
  • Worked closely with airlines personnel throughout shift changes to ensure smooth transition of tasks.
  • Maintained accurate documentation related to ramp operations such as weight and balance documents, hazardous material forms.
  • Provided training sessions for new employees on ramp duties, processes and procedures.

Art Installer

Peak Fine Art Services
Carbondale, CO
08.2024 - 04.2025

Executed transportation of fine art to various residences in Aspen area with attention to detail.
Engineered robust wooden crates and cardboard structures for safe shipping of art items.
Coordinated logistics for art delivery to galleries, private homes, and on-site storage.

Education

Bachelor of Arts - Music And American History

Mount Holyoke College
South Hadley
08-1977

Skills

Customer service and support

Team leadership and training

Attendance management

  • Policy development
  • Microsoft Office proficiency

References

References available upon request.

Timeline

Art Installer

Peak Fine Art Services
08.2024 - 04.2025

Ramp Manager

SkyWest Airlines
09.2012 - 08.2025

Bachelor of Arts - Music And American History

Mount Holyoke College