Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marci Christian

Portland,OR

Summary

Banking professional with expertise in improving customer satisfaction and driving lending growth. Demonstrated leadership in managing high-performing teams and optimizing branch operations. Strong focus on compliance with regulatory requirements and operational efficiency.

Overview

21
21
years of professional experience

Work History

Branch Manager

Columbia Bank
Sellwood
01.2022 - Current
  • Drive consumer and small business lending growth
  • Lead all branch operations and customer experience initiatives
  • Manage and develop a team of 5 employees through coaching, training, and performance management
  • Serve as Mortgage Loan Originator (MLO)
  • Ensure compliance with operational, regulatory, and audit requirements

Assistant Branch Manager

Columbia Bank
Sellwood & Tualatin
01.2012 - 01.2022
  • Assisted with sales, lending activities, and customer retention strategies to improve service delivery
  • Resolved escalated customer concerns and maintained strong customer relationships
  • Provided coaching, scheduling, and training for branch staff
  • Supported branch leadership in daily operations and employee management to enhance team effectiveness
  • Maintained compliance and audit readiness standards to ensure regulatory adherence

Personal Banker

Columbia Bank
Hollywood
01.2009 - 01.2012
  • Exceeded sales and referral goals through relationship building
  • Provided exceptional customer service and tailored financial guidance to support client goals
  • Opened and managed deposit accounts to enhance customer satisfaction
  • Delivered consumer banking solutions and facilitated lending referrals to meet client needs

Teller

Columbia Bank
Hollywood
01.2006 - 01.2009
  • Ensured customer satisfaction through high-quality service interactions.
  • Processed transactions with precision to enhance customer satisfaction
  • Balanced cash drawers to ensure accurate financial reporting
  • Recognized potential referral opportunities for banking products to enhance customer interactions.

Education

High School Diploma -

Rex Putnam High School
Milwaukie, OR
06-1992

Skills

  • Branch leadership and operations
  • Team development
  • Consumer and small business lending
  • Mortgage loan origination
  • Customer relationship management
  • Regulatory compliance
  • Sales and business development
  • Performance coaching

Timeline

Branch Manager

Columbia Bank
01.2022 - Current

Assistant Branch Manager

Columbia Bank
01.2012 - 01.2022

Personal Banker

Columbia Bank
01.2009 - 01.2012

Teller

Columbia Bank
01.2006 - 01.2009

High School Diploma -

Rex Putnam High School
Marci Christian