Marci Fiedler
Maineville
Summary
With over four decades of experience, I've honed my skills in consultative sales and issue resolution, notably at Citywide Facility Solutions. My proactive approach has doubled revenue in new territories and consistently ranked me among the top sales professionals, demonstrating my ability to foster relationships and lead teams to exceed client expectations and drive business growth.
Overview
21
21
years of professional experience
Work History
Facility Solutions Manager
Citywide Facility Solutions
12.2020 - 01.2025
- Responsible for overseeing all aspects of client management within the healthcare industry
- Built strong relationships with key clients to understand their needs and proactively address concerns to achieve high levels of satisfaction
- Identified opportunities to upsell additional services to clients contributing to business growth
- Enhanced client satisfaction by providing tailored solutions to meet their specific needs
- Negotiated contracts with clients to include pricing, service scope, and renewal options
- Conducted quality control inspections to meet or exceed client expectations and be compliant with industry standards
- Promptly addressed any client concerns or complaints arising from service delivery, coordinating with contractors to resolve problems effectively
Group Lead
The RCF Group
05.2008 - 10.2020
- Achieved top level results through high-level, longstanding relationships with Fortune 500 Corporations
- Established new contacts within existing accounts by cultivating relationships and gaining trust based on my level of service and attention to detail
- Negotiated annual client contracts with upper management and key personnel presenting new budgets and highlighting prior cost savings associated with reusing existing assets and establishing volume pricing structures
- Negotiated vendor agreements as an advocate for the client, assuring favorable pricing and adding value as their strategic partner
- Managed successful account teams by demonstrating trust and encouragement but setting expectations, fostering learning and accountability resulting in positive results for employees and the clients
Territory Manager
Global Industries
05.2004 - 05.2008
- Established successful relationships within existing key accounts by building rapport, maintaining consistent communication, and providing a high level of customer service
- Achieved sales goals and service targets by cultivating and securing new customers
- Cultivated relationships with national customer service team resulting in additional support to drive client satisfaction.
- Increased new business and doubled revenue in the territory within my first year
- Annually ranked one of the national top five sales professionals throughout my tenure
Education
Bachelor of Arts - Speech Communications
Eastern Illinois University
Charleston, IL05-1983
Skills
- 40 years working directly with customers and developing relationships to maintain key accounts and grow the business within that organization
- 4 years experience managing contractors and providing a high level of customer service within the healthcare industry
- 16 years successfully managing support teams by collaborating and team building to provide high levels of service resulting in client satisfaction and account growth
- Verbal and written communication
- Issue resolution
- Multitasking and organization
- Complaint handling
- Consultative sales
Accomplishments
- 100% client retention. Achieved client satisfaction in both corporate and healthcare communities by providing a high level of service and addressing their concerns promptly and efficiently
- Collaborated with account teams and cleaning contractors, encouraging them to exceed in their professions to assure we met or exceeded our clients expectations
Timeline
Facility Solutions Manager
Citywide Facility Solutions
12.2020 - 01.2025
Group Lead
The RCF Group
05.2008 - 10.2020
Territory Manager
Global Industries
05.2004 - 05.2008
Bachelor of Arts - Speech Communications
Eastern Illinois University
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