Marci Fipps
Corpus Christi,TX
Summary
Professional customer support driven Travel counselor. Proven ability to maintain excellent relationships with clients as well as building rapport across all aspects of their business, while managing in depth travel requirements. This has helped me to contribute to the company's success and values. My desire to expand and grow with the company will be a top tier asset.
Overview
31
31
years of professional experience
Work History
Specialized Travel Consultant
Ovation Travel Group Inc.
Remote/Corpus Christi, TX
12.2022 - Current
Being the first point of contact and provide exceptional customer service to VIP and CEO level travelers and their executive administrators'. Assisting lawyers in arranging long term stays while striving for cost savings and convenient travel solutions. Cultivated strong value-added relationships with customers daily by delivering accurate travel information, itineraries and knowledge.
Travel Experience Agent I
TripActions
Dallas, TX
10.2018 - 11.2022
Investigated and addressed escalations for account travel administrators, resulting in improved service response.
Presented best travel options to clients, enhancing customer satisfaction ratings.
Efficiently resolved customer issues, contributing to overall service excellence.
Learned Cryptic and Graphical Amadeus while preparing for ARC certification.
Provided ticketing support and managed queues as needed to ensure smooth operations.
Corporate Travel Consultant
BCD Travel
Irving, Texas
10.2016 - 10.2018
International and domestic reservations made on behalf of the client. Built and developed effective relationships with VIP's and key personnel. Exceeded all statistical goals in a short time period. Able to handle after hours emergency calls for every account at BCD Travel.
Luxury Hotel reservationist, Customer care specialist
Sabre Hospitality Solutions
South Lake, TX
08.2015 - 10.2016
Managed luxury Hotel reservations
for multiple property chains all over the world. Provided
accurate and appropriate information in response to customer inquiries. Developed
highly empathetic client relationships and earned reputation for
exceeding sales goals.
Reservation Manager
U-Haul
Fort Worth, TX
09.2012 - 08.2015
Assisted with client reservations and location information for customers.
Corporate and Leisure Travel Agent
Cendent Travel Services
Arlington, Texas
08.1994 - 07.1999
Assisted with leisure reservations for the general public. All bookings/packages were managed and maintained whilst actively engaging with outside Vendors. Investigated and resolved customer discrepancies.
Education
Tourism
American Airlines Travel Academy
1994
Information Technology
TCCD
Skills
- Native Sabre and Amadeus
- Microsoft Office and Google Suite proficient
- International, Corporate and leisure travel expert
- ARC certified
- High pressure / urgent work requiring self-motivation, problem-solving and client anticipation
- Resolve escalated issues effectively
Timeline
Specialized Travel Consultant
Ovation Travel Group Inc.
12.2022 - Current
Travel Experience Agent I
TripActions
10.2018 - 11.2022
Corporate Travel Consultant
BCD Travel
10.2016 - 10.2018
Luxury Hotel reservationist, Customer care specialist
Sabre Hospitality Solutions
08.2015 - 10.2016
Reservation Manager
U-Haul
09.2012 - 08.2015
Corporate and Leisure Travel Agent
Cendent Travel Services
08.1994 - 07.1999
Tourism
American Airlines Travel Academy
Information Technology
TCCD