MARCI JESSIE

• Led quality assurance reviews for three assigned financial crimes programs, processing over 100 investigations monthly, validating case accuracy and completeness.
• Provided QA oversight and compliance reviews for enterprise financial crimes programs, ensuring adherence to BSA/AML regulatory standards.
• Reviewed financial files for regulatory compliance, identifying QA exceptions and confirming remediation with analysts and team leads.
• Delivered feedback to analysts on QA findings, coaching on documentation standards to ensure adherence to regulatory requirements.
• Analyzed transactional activity across 10+ enterprise financial crimes programs to assess support for investigations and case decisions.
• Coordinated with teams to streamline operational processes, enhancing compliance and workflow effectiveness.
• Developed executive dashboards and QA/risk reports, offering management visibility into case quality trends and emerging risks.
• Conducted risk assessments for new initiatives involving technology changes, testing adherence to program policies before implementation.
• Collaborated with audit teams on regulatory responses and risk management documentation.

• Led and participated in initiatives and deliverables to mitigate current and emerging business risk issues within cross-functional planning efforts.
• Assessed and analyzed data trends to identify opportunities for service enhancements within programs. Designed moderately complex controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring.
• Independently made decisions and resolved moderately complex issues while leveraging a solid understanding of the business's functional areas or products, operations, and regulatory environment.

• Partnered with peers and business in interactions with external parties to
support appropriateness and timeliness of response, and effectiveness of
communications.
• Mentored junior staff by providing guidance and support in their professional development.

• Advanced through enterprise Financial Crimes and quality assurance roles, enhancing support for AML investigations, case reviews, and control effectiveness.
• Performed 250+ quality assurance and risk assessments monthly, validating investigation case accuracy, red flag analysis, and control effectiveness across AML processes.
• Presented QA results and emerging typology trends to senior leadership, informing mitigation action plans and governance decisions.
• Evaluated investigation and testing methodologies, recommending process improvements that strengthened quality and regulatory compliance.
• Acted as subject matter expert for complex investigations, driving change initiatives and facilitating cross-functional QA efforts.

• Conducted 1,500+ financial crimes/AML investigations and audited 500+ customer accounts quarterly, ensuring compliance with BSA/AML policy through detailed analysis of transactional activity.
• Maintained investigation and QA error rates below 2% while providing front-line risk assessment and case review oversight for eight business lines.
• Advised 50+ agents on AML and regulatory requirements, enhancing adherence to BSA/AML and organizational policy.
• Generated $1.2M+ annually through fraud detection and recovery, strengthening fraud detection and recovery practices.
• Organized company files using a document management system, ensuring data remained current and easily accessible.