Marci Lirette
Houma,LA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Background in hospitality and guest services, prepared to deliver exceptional experiences. Skilled in managing reservations, maintaining property standards, and ensuring guest satisfaction. Known for effective teamwork, adaptability, and problem-solving abilities. Reliable and results-driven, with keen eye for enhancing guest experiences and maximizing property value.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Airbnb Host
Myself
03.2025 - Current
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
- Accommodated last-minute requests to address the needs of guests, achieving top guest satisfaction and repeat business.
Server
La Casa Del Sol
05.2021 - Current
- Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
Manager
Spahr's Seafood-Des Allemands
04.2019 - 05.2021
- Led a team of employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Achieved 19% increase in sales through effective staff training and motivation
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
Landscaper
Landscaping by Nicole
01.2015 - 03.2018
- Performed various landscaping tasks such as mowing, trimming, edging, and planting to maintain the appearance of residential and commercial properties
- Operated a variety of landscaping equipment including lawnmowers, trimmers, blowers, and power tools to complete assigned tasks efficiently
General Manager
Caboose cafe
01.2006 - 07.2015
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Implemented new technologies or systems that improved operational efficiency
- Managed and resolved conflicts among team members to maintain a positive work environment
Education
Business Management - College
L E Fletcher Technical Community College
Houma, LA09.2025
Skills
- Customer service
- Bartending
- Food handling
- Food safety
- Serving
- Food service
- Food industry
- POS
- Restaurant experience
Accomplishments
- Resolved product issue through consumer testing.
- Supervised a team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Bartender
- Licensed Real Estate Agent
Timeline
Airbnb Host
Myself
03.2025 - Current
Server
La Casa Del Sol
05.2021 - Current
Manager
Spahr's Seafood-Des Allemands
04.2019 - 05.2021
Landscaper
Landscaping by Nicole
01.2015 - 03.2018
General Manager
Caboose cafe
01.2006 - 07.2015
Business Management - College
L E Fletcher Technical Community College
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