Marci Macias
San Diego,CA
Summary
Driven Legal Assistant with 13 years of experience in Family, Immigration, Bankruptcy, Estate, Personal Injury law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in legal areas. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings. Goal-oriented customer service experienced in providing administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Legal Assistant
Goodrich And Cheung LLP
01.2011 - Current
- Organized documents to manage paper and electronic filing systems of clients.
- Managed over 50 calls per day.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Created spreadsheets to track client progress and document billable hours.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Produced legal documents such as briefs, pleadings and appeals.
- Interviewed clients to obtain information relevant to cases.
- Assisted attorneys with reviewing and organizing witness reports.
- Collaborated with attorneys to develop strategies for each case.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Generated leads to meet and exceed revenue goals by identifying new clients.
Cashier
San Diego Airport
06.2007 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Managed over 50 customers per day.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Parking Booth Attendant
Sunset Parking
06.2006 - 05.2007
- Answered general questions about parking fees, facilities, and directions
- Managed over 50 vehicles per day.
- Facilitated vehicle flow by managing traffic control and parking in assigned area
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking
Parking Booth Attendant
Sunset Parking Lot
06.2006 - 05.2007
- Answered general questions about parking fees, facilities, and directions.
- Managed over 50 vehicles per day.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Monitored parking space availability to direct customers to open spots quickly.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Kept parking lot usage orderly by enforcing parking regulations.
- Directed patrons to designated parking spaces.
- Assessed condition of customer vehicles both before and after parking to verify condition of vehicles.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items, and trash from customer areas.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Delivered above and beyond service to VIP guests at property.
- Handled cash, made accurate change and maintained balanced cash drawer.
Cashier
Petsmart
07.2005 - 05.2006
- Greeted customers entering store and responded promptly to customer needs.
- Managed over 50 customers per day
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained accurate records of customer transactions for reporting purposes.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Assistant
Fry's Electronics Inc.
06.2004 - 06.2005
- Assisted customers with processing rebates for items purchased
- Managed over 50 calls per day.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier
Target
06.2003 - 05.2004
- Greeted customers entering store and responded promptly to customer needs.
- Managed over 50 customers per day
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Monitored self-checkout systems and provided help in resolving complex problems.
Seasonal Cashier
Mervyns Dept
10.2002 - 12.2002
- Greeted customers entering store and responded promptly to customer needs.
- Managed over 50 customers per day
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
General Education - Veterinary Technician
Southwestern College
Chula Vista, CAGeneral Education - Child Development
San Diego Mesa College
San Diego, CASkills
- Social Perceptiveness
- Efficient Service
- Customer Experience
- Traffic Laws
- Bankruptcy Laws
- Immigration Laws
- Family Laws
- Court Protocols
- Phone Responding
- Multitasking
- Strong Memory
- Drafting Responding Emails
- Drafting Responding Emails Letters
- Strong Computer Skills
- Quick Learner
- Highly Motivated
- Complex Problem-Solving
- Verbal Comprehension
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
Goodrich And Cheung LLP
01.2011 - Current
Cashier
San Diego Airport
06.2007 - 01.2009
Parking Booth Attendant
Sunset Parking
06.2006 - 05.2007
Parking Booth Attendant
Sunset Parking Lot
06.2006 - 05.2007
Cashier
Petsmart
07.2005 - 05.2006
Customer Service Assistant
Fry's Electronics Inc.
06.2004 - 06.2005
Cashier
Target
06.2003 - 05.2004
Seasonal Cashier
Mervyns Dept
10.2002 - 12.2002
General Education - Veterinary Technician
Southwestern College
General Education - Child Development
San Diego Mesa College
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