Lizbeth Hernandez
La Habra,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Legal Assistant
Lutin Law Group
Fullerton
09.2022 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
Cashier
Burrito Brothers
Yorba Linda, CA
10.2020 - Current
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
Cashier
Carl’s Jr
La Habra, CA
03.2019 - 10.2020
- Greet customers to make them feel comfortable and welcome.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reviewed new promotions and monitored price changes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
Assistant
Kalitita Event Planner
La Habra , CA
01.2018 - 01.2019
- Communicate to customers to satisfy their needs so they can refer our services to others.
- Collaborated with coworkers to maximize potential for successful business growth.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
- Set up conference rooms, technology and materials to facilitate meetings.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Education
Certificate - Paralegal/ Legal Assistant
Downey Adult School
Downey, CA07.2022
High School Diploma -
La Vista High School
05.2019
Skills
- Fast Pacer
- Communication
- Patience
- Teamwork
- Adaptability
- Active Listening
- Customer Relations
- Work Task Prioritization
- Social Perceptiveness
- Customer Assistance
- Microsoft Windows
- Microsoft Office
- Conversant in Spanish
- Complex Problem-Solving
- Adaptable and Flexible
- Guest Inquiries
- Telephone Reception
- Coordination
- File Organization
- Office Management
Certification
Paralegal Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Legal Assistant
Lutin Law Group
09.2022 - Current
Cashier
Burrito Brothers
10.2020 - Current
Cashier
Carl’s Jr
03.2019 - 10.2020
Assistant
Kalitita Event Planner
01.2018 - 01.2019
Certificate - Paralegal/ Legal Assistant
Downey Adult School
High School Diploma -
La Vista High School