Marci Ward
Lancaster
Summary
Seeking a challenging position that will utilize my business and project management experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Marketing Analyst
Charter Communications - Spectrum
Columbus
01.2016 - Current
- Actively and consistently supports all efforts to simplify and enhance the client experience
- Consistently facilitates forward order movement through the workflow within predefined timelines.
- Conducts thorough property research to obtain property information. Prepares orders with property information.
- Builds and maintains positive relationships with key partners in the right of entry process to successfully deliver on client expectations.
- Partners with key Right of Entry partners to resolve escalations and expedite orders.
- Manage orders, volume and small projects at the same time.
- Tableau Reporting to showcase daily, weekly, monthly and year to date numbers
- Data Entry – Creating building records, Right of Entry records for assignment
- Process Certificate of Insurance for Owner / Certificate Holder
- Create Process Documents for processes
- Create Process Document for BOT creation
- Maintain and balance dashboard
Project Manager
Time Warner Cable / Charter Communications- Spectrum
Columbus
01.2015 - 01.2016
- Interacting and communicating with internal Charter departments to reach a resolution and meet customer expectations.
- Coordinate all construction builds between Design and Construction departments.
- Interacting with the customer and the owner to see the project through from start to finish
- Maintain and balance dashboard
Inbound Sales Agent
Time Warner Cable
Columbus
01.2015 - 12.2015
- Hit Monthly Sales Metrics
- Receive inbound calls from new and existing residential customers
Front Office Manager
Olentangy Obstetrics and Gynecology
Columbus
01.2012 - 12.2015
- Data entry, Filing , Record keeping, Scheduling appointments/tests
- Insurance precert & referrals
Front Desk Manager
The Manna Institute, Dr. Larry Everhart M.D.
Columbus
01.2005 - 12.2012
- Data entry, Filing , Record keeping, Scheduling appointments/tests
- Insurance precert & referral
Education
High School -
Franklin Heights High School
Columbus, OH01.1990
Technical School -
Paul C. Hayes Technical School
Grove City, OH01.1990
Some College (No Degree) - Human Resources
University of Phoenix
Tempe, AZSkills
- Data analysis
- Tableau reporting
- Customer relationship management
- Project management
- Process documentation
- Property research
- Data entry
- Dashboard maintenance
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Adaptability
- Search engine optimization
- Salesforce experience
- Multitasking capacity
- Task prioritization
- Goal setting
- Collect data
- Communications management
Affiliations
- Family Time
- Sports
- Music
- cooking
- Race Cars
References
References available upon request.
Timeline
Marketing Analyst
Charter Communications - Spectrum
01.2016 - Current
Project Manager
Time Warner Cable / Charter Communications- Spectrum
01.2015 - 01.2016
Inbound Sales Agent
Time Warner Cable
01.2015 - 12.2015
Front Office Manager
Olentangy Obstetrics and Gynecology
01.2012 - 12.2015
Front Desk Manager
The Manna Institute, Dr. Larry Everhart M.D.
01.2005 - 12.2012
High School -
Franklin Heights High School
Technical School -
Paul C. Hayes Technical School
Some College (No Degree) - Human Resources
University of Phoenix
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