Marcia Bailey
Sika
Kaufman,TX
10
years of professional experience
Results-driven customer service leader with a proven track record in enhancing client satisfaction through effective communication and problem-solving. Committed to fostering long-term relationships and driving continuous improvement in service delivery. Balancing monthly reports for accuracy. Entering customer orders and problem solving for late or not correct service Filing and scanning for all operations.
Work History
Customer Service
4 Years 8 Months- Increased repeat business through exceptional customer service and relationship building.
- Strengthened client relationships, provided exceptional customer service and follow-up.
- Received praise from supervisors for consistently demonstrating exceptional customer service skills.
- Addressed customer inquiries and resolved issues promptly, ensuring satisfaction and fostering long-term patronage.
Customer Service Manager
4 Years 1 Month- Led customer service team to enhance response times and improve overall satisfaction rates.
- Developed training programs to elevate staff performance and ensure consistent service delivery.
- Implemented feedback mechanisms to gather insights and drive continuous improvement in service processes.
- Analyzed customer inquiries to identify trends and optimize support strategies effectively.
- Collaborated with cross-functional teams to resolve complex issues and streamline operations.
- Established key performance indicators to measure success and guide decision-making for service initiatives.
Education
Associates - Real Estate
Skills
Customer support experience
Customer service aptitude
Customer service background
CRM
Customer service leadership
Timeline
Customer Service
Sika
03.2015 - 11.2019Read More
Customer Service Manager
PennBarry
05.2010 - 06.2014Read More
Richland College
Associates from Real Estate
Read More