Marcia Benedetto
Palmetto,FL
Summary
Dynamic Office Manager with 20 years of experience, adept at enhancing operational efficiency at A Healthy Home and Andrew's Auld Heating and Cooling. Proven track record in financial management and payroll processing using QuickBooks, while delivering exceptional customer service. Skilled in organizational strategies that provided a positive work environment.
Overview
21
21
years of professional experience
Work History
Office Manager
A Healthy Home
02.2015 - 08.2023
- A Healthy Home is a crawlspace encapsulation company. They perform mold remediation, french drains and total coverage of Crawlspace using a vapor barrier material with dehumidification.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Office Manager
Andrew’s Auld Heating and Cooling
01.2003 - 05.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records. Processed payroll, quarterly and annual taxes using QuickBooks payroll system.
- Provided exceptional customer service when addressing client inquiries regarding new installations and service calls or concerns via phone calls or email correspondence. Scheduled appointments for service calls, new installations and maintenance calls Using Acowin software. (interacted with QuickBooks)
- Maintained accurate financial records by reconciling bank statements, processed the accounts payable/receivable transactions.
- Oversaw office supplies inventory.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated positive work environment, addressing employee concerns promptly and encouraged self respect.
- Conducted regular reviews of office procedures, identifying and implementing improvements.
Education
High School Diploma -
Franklin High School
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Payroll processing
- Professional and courteous
- MS Word, Excel, Outlook,
- Quickbooks
- 20 years Office Experience
Timeline
Office Manager
A Healthy Home
02.2015 - 08.2023
Office Manager
Andrew’s Auld Heating and Cooling
01.2003 - 05.2015
High School Diploma -
Franklin High School
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