Reading, Cooking, and Music (Violinist with 20 years of experience)
Marcia Campbell
Tucker,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Legal Assistant
Mccalla Raymer Leibert Pierce
01.2022 - 08.2024
- Managed 50+ accounts and client records of clients, observing confidentiality and extreme discretion.
- Produced and filed forms, pleadings, letters and agreements for review by attorneys and paralegals.
- Scheduled and coordinated meetings between legal teams and clients.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Generated pleadings and other legal documents.
- Prepared supporting documents, reports, and decks.
Help Desk Team Lead
Aspire Loyalty Travel Solutions, LLC
05.2021 - 01.2022
- Managed high levels of call flow and responded to technical support needs.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created and oversaw training programs for for new hires and existing staff.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Supported 10 help desk technicians.
Lead Administrative Assistant
McCalla Raymer Leibert Pierce
09.2019 - 04.2021
- Created and submitted weekly legal summaries to managers.
- Worked with 50-75 clients daily, covering current cases, records requests and collections statuses.
- Managed and tracked daily supply inventory.
- Reviewed and responded to all admin inbound emails and voicemails.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Scheduled and attended meetings on attorneys' behalf as needed.
Lead Travel Consultant
American Express Platinum Travel
04.2016 - 08.2019
- Provided exemplary customer service to over 100+ new and existing clients monthly, resulting in lasting relationships and securing new travel assignments.
- Developed curated itineraries, including booking hotels, transportation, excursions, etc., and coordinated schedules for conferences and meetings.
- Established and oversaw performance targets for call center consultants.
- Implemented innovative service strategies to improve customer experience and engagement.
Marketing/Intake Coordinator
La'Kel Enterprises & Consulting
07.2010 - 03.2016
- Managed portfolio of 65+ clients, ensuring client satisfaction from start to finish.
- Improved office operations by automating client correspondence and onboarding Hubspot CRM database for tracking communications.
- Prepared documents for new client cases (bankruptcy, credit restoration, etc.)
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Education
Bachelor of Science - Organizational Management And Leadership
Morris Brown College
Atlanta05.2004
Skills
- Administration
- Research
- Project Management
- Process Improvement
- Calendar Management
- Organizational Management
- Customer Service
- Litigation Support
Volunteer Experience
Gamma Phi Delta Sorority, Inc, Youth Advisor, 2021, present
Interests
Timeline
Legal Assistant
Mccalla Raymer Leibert Pierce
01.2022 - 08.2024
Help Desk Team Lead
Aspire Loyalty Travel Solutions, LLC
05.2021 - 01.2022
Lead Administrative Assistant
McCalla Raymer Leibert Pierce
09.2019 - 04.2021
Lead Travel Consultant
American Express Platinum Travel
04.2016 - 08.2019
Marketing/Intake Coordinator
La'Kel Enterprises & Consulting
07.2010 - 03.2016
Bachelor of Science - Organizational Management And Leadership
Morris Brown College
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