Marcia Castro
Jackson
Summary
Knowledgeable Support Specialist offering several years of experience in administrative support, customer service and accounts receivable. Efficient in planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Foster Care Case Aide
Wellspring Lutheran Services
Lansing, MI
08.2024 - Current
- Supports case managers with documentation and record-keeping of client information.
- Monitors child welfare through regular visitations and feedback collection from caregivers.
- Coordinates and provides transportation to appointments, school functions, extracurricular activities, and supervised visits.
- Collaborates with therapists, social workers, and other professionals to provide comprehensive support for the emotional well-being of foster children.
- Facilitates positive relationships between foster children and their families through regular communication and family visits.
- Developes rapport with children and families to provide trust and open communication.
- Improves the well-being of foster children by providing consistent support in their daily lives.
Support Specialist
Jackson County Medical Care Facility
Jackson, MI
08.2020 - 04.2024
- Developed strong relationships with resident families, enhancing overall satisfaction.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Routed incoming mail and messages to the corresponding department without delay.
- Implemented new filing systems, improving document retrieval speed and accuracy.
- Mentored new support specialists, providing training for visitor and vendor interactions.
- Collaborated with administrative team to implement new procedures and improve efficiency.
- Greeted incoming visitors and vendors professionally and provided friendly, knowledgeable assistance.
- Answered phone calls promptly and directed incoming calls to correct offices.
Grocery Clerk
Kroger
Jackson, MI
08.2018 - 07.2020
- Provided efficient bagging services to ensure timely customer checkout experiences.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Assisted customers in selecting products and carrying bags to vehicles as needed.
- Collected carts from parking lot and designated return locations.
- Assisted in training new staff on stock management procedures and safety protocols.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
Education
Social Work
Spring Arbor University
Spring Arbor, MIHigh School Diploma -
Lumen Christi High School
Jackson, MI 05-2020
Skills
- Behavioral support
- Family engagement
- Confidentiality practices
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Effective communication
- Adaptability and flexibility
- Client documentation
- Data entry
- Payment processing
- Fluent bilingualism
Languages
English
Spanish
Timeline
Foster Care Case Aide
Wellspring Lutheran Services
08.2024 - Current
Support Specialist
Jackson County Medical Care Facility
08.2020 - 04.2024
Grocery Clerk
Kroger
08.2018 - 07.2020
Social Work
Spring Arbor University
High School Diploma -
Lumen Christi High School