Marcia Cooley
Laurel,MS
Summary
Customer Service Representative with 12 years of diverse experience in data entry, customer service, claims, quality assurance, and assembly. Achieved high accuracy and efficiency in data handling while ensuring compliance and customer satisfaction through strong organizational and communication skills. Focused on delivering quality control and effective documentation to enhance overall service standards.
Customer Service Representative with extensive experience in claims processing, data entry, and quality assurance. Effectively enhanced customer satisfaction through tailored solutions and efficient issue resolution, ensuring compliance with policies and high service standards.
Overview
1
1
Certification
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Tier 3 Claims Associate
Everise
Laurel, MS
10.2023 - Current
- Reviewed documentation for accuracy and compliance with policies.
- Processed claims efficiently using company software and tools.
- Assisted customers in understanding claim processes and requirements.
Customer Service Representative
Maximus Inc.
Hattiesburg, MS
02.2019 - 08.2024
- Improved consumer satisfaction through delivery of tailored customer service solutions.
- Facilitated the resolution of consumer issues by providing direct support and escalating complex cases.
- Handled consumer inquiries on insurance enrollment and cancellation, ensuring prompt and accurate resolution of inbound calls.
Customer Service Representative
General Dynamics Information Technology
Hattiesburg, MS
10.2018 - 01.2019
- Resolved customer inquiries on insurance matters, providing tailored solutions and clear information with professionalism and empathy.
- Assisted customers with inquiries and resolved issues efficiently.
- Facilitated resolution of queries, enhancing customer satisfaction and fostering loyalty.
- Processed orders and managed customer accounts accurately.
- Collaborated with team members to improve service delivery.
Quality Assurance Analyst
Masonite Inc.
Laurel, MS
05.2011 - 01.2018
- Coordinated communication between inspection team and supervisors to resolve quality issues swiftly.
- Documented end-of-shift inspection activities and findings, ensuring accurate quality records.
- Inspected door skins and reported defects to team, enhancing product quality assurance.
Substitute Teacher/Bus Monitor
Jones County Early Head Start
Laurel, MS
02.2007 - 05.2011
- Supported lead teachers with daily classroom activities, fostering a positive and structured learning environment.
- Monitored children's safety during transportation by supervising bus boarding, securing seatbelts, and guiding safe street crossings.
- Delivered engaging lessons to diverse groups of young children.
- Maintained a safe and supportive classroom environment for all students.
- Collaborated with teachers to implement individualized learning plans.
Assembler
Howard Computers
Laurel, MS
04.1999 - 12.2005
- Assembled components for computers and laptops, ensuring precision and meeting quality standards to enhance product reliability.
- Applied branding elements to keyboards and monitors, ensuring consistent and accurate product presentation to strengthen brand identity.
- Collaborated with team members to streamline assembly processes, contributing to improved overall efficiency.
Education
Certificate Of Completion - MedicalBilling And Coding
Ultimate Medical Academy
Clearwater, FL 08.2019 - 05.2021
GED - General Education
Pinebelt Education Center
Laurel, MSSkills
- Customer Service
- Quality Control
- Industrial Experience
- Retail
- Quality Assurance
- Quality assurance
- CSR
- Assembly
- Writing Skills
- Quality Inspection
- Data entry
- Claims processing
Certification
- First Aid CPR AED, 06/01/2022
Timeline
Tier 3 Claims Associate
Everise
10.2023 - Current
Certificate Of Completion - MedicalBilling And Coding
Ultimate Medical Academy
08.2019 - 05.2021
Customer Service Representative
Maximus Inc.
02.2019 - 08.2024
Customer Service Representative
General Dynamics Information Technology
10.2018 - 01.2019
Quality Assurance Analyst
Masonite Inc.
05.2011 - 01.2018
Substitute Teacher/Bus Monitor
Jones County Early Head Start
02.2007 - 05.2011
Assembler
Howard Computers
04.1999 - 12.2005
GED - General Education
Pinebelt Education Center