Justin Caldwell
Noblesville,IN
Summary
At Farmers Insurance Company, I excelled as a Special Field Claims Rep, mastering complex claim investigations across multiple states and achieving efficient settlements. My expertise in negotiation and relationship building, coupled with a knack for decision-making, significantly enhanced customer experience and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Special Field Claims Rep Tier 3 Claim Owner 2
Farmers Insurance Company
01.2012 - Current
- Recognize and investigate potential claim exposures. Investigations including gathering and examining evidence including police reports, photos, statements, scene inspections medical records and medical billing.
- Utilize gathered evidence to analyze injury causation and assessment of medical damages, general damages and wage loss to promptly evaluate and negotiate settlement of bodily injury claims of both represented and unrepresented claimants.
- Maintain prompt and effective communication, both verbal and written with all pertinent parties as to statements, liability investigation, case status, negotiations, subrogation potential, property damage repair channeling with a focus on customer service.
- Investigations into complex coverage scenarios. Communicating policy risk issues to Underwriting to facilitate evaluation of policy risk and exposures.
- Manages litigated claims by coordinating and collaborating with defense counsel to develop and implement litigation resolution strategies. Attended several mediations as well as trials.
- Experience handling a multitude of claim exposure levels including complex injuries, coverage scenarios and liability scenarios.
- Experience handling a variety of different venues including: Illinois, Michigan, Minnesota, Indiana, Kentucky, Ohio, Georgia and Tennessee.
Education
Bachelor of Science - Business Management
Northern Illinois University
Dekalb, IL12.2009
Skills
Customer Experience
Decision-Making
Teamwork and Collaboration
Relationship Building
Negotiation
Active Diary Management
Certification
Oklahoma Insurance Adjuster License
Timeline
Special Field Claims Rep Tier 3 Claim Owner 2
Farmers Insurance Company
01.2012 - Current
Bachelor of Science - Business Management
Northern Illinois University