Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Careerexperiencesummary
Awardsrecognitions
Veteranspreference
Availability
Desiredlocations
Willingtotravel
Securityclearance
Personal Information
Certifications & Awards
Timeline
Generic

Marcia Cooper

Nakagami District ,Okinawa

Summary

Results-driven professional with 7+ years of experience in consultative sales, financial analysis, and customer relations. Adept at problem-solving, risk assessment, and compliance monitoring with a track record of exceeding performance metrics in the insurance, finance, and telecommunications industries. Strong communicator with a passion for customer advocacy, process improvement, and sales strategy development. Holds a Top Secret Security Clearance and Property & Casualty License.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Licensed Insurance Representative

State Farm
03.2023 - 03.2024
  • Managed a client portfolio exceeding $500K in insurance policies.
  • Prospected and nurtured client relationships through targeted outreach, achieving 20% sales growth within 12 months.
  • Provided expert consultation on insurance solutions, educating clients on coverage options and risk management.
  • Conducted policy reviews, ensuring client protection and satisfaction while adhering to industry regulations.

Quality Assurance Analyst

Wells Fargo
12.2019 - 07.2022
  • Conducted compliance audits on mortgage origination processes, ensuring regulatory adherence.
  • Reviewed policies and procedures to identify potential risks and recommended corrective actions to senior leadership.
  • Assisted in training new hires by providing comprehensive risk analysis case studies.
  • Analyzed customer interactions to ensure ethical sales practices and compliance with banking regulations.
  • 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Home Mortgage Consultant

Wells Fargo
03.2019 - 12.2019
  • Secured $4M+ in mortgage loans by identifying and catering to client financial needs.
  • Advised clients on various loan products, ensuring alignment with long-term financial goals.
  • Developed and maintained relationships with real estate agents, builders, and financial advisors to drive loan referrals.

Solution Specialist

Verizon Wireless
08.2018 - 12.2018
  • Led customer engagement initiatives that increased sales by 15% in one quarter.
  • Spearheaded inventory optimization strategies, reducing stock shortages by 20%.
  • Provided consultative sales expertise, aligning client needs with customized wireless solutions.

Solution Specialist

Verizon Wireless
12.2016 - 08.2018
  • Managed account troubleshooting and escalations, ensuring a high level of customer satisfaction.
  • Trained and mentored new employees, enhancing team performance and sales effectiveness.
  • Conducted market analysis to identify customer needs and trends, improving targeted sales strategies.
  • Increased revenue by 20% to provide top product quality control and eliminate downtown.

Solution Specialist

Verizon Wireless
09.2014 - 09.2016
  • Recommended new products and services to customers.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Monitored project status and productivity while inspecting performances to decrease process discrepancies by 13%.

Cargo Specialist

United States Army
07.2006 - 03.2008
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.

Education

Ba of Business -

American Public University System
08.2027

High School Diploma -

El Dorado High School
El Dorado, AR
05.2006

Skills

  • Process Improvement
  • Auditing
  • Data Entry
  • Banking
  • Time Management
  • Microsoft Office Suite Outlook Teams
  • Data Analysis & Risk Management
  • CRM Software Process Auditing
  • Asset & Liability Management
  • Credit & Financial Risk Assessment

Accomplishments

  • Generated $4M+ in mortgage loans, securing financial solutions for diverse clients.
  • Increased sales by 20% within 12 months through client engagement strategies.
  • Implemented compliance auditing processes that reduced regulatory risks by 30%.
  • Recognized as Top Salesperson in the District (2015, 2016, 2017) for exceeding sales targets.

Certification

  • Property & Casualty License
  • Dale Carnegie Public Speaking Mastery University of Central Missouri 2015 Certificate
  • Women of Wireless 2016-2017
  • Women of Champions 2017-2018

Careerexperiencesummary

Professional with seven years of experience and proven knowledge of consultative sales, direct sales, insurance, and solutions selling.

Awardsrecognitions

  • Verizon (women of the wireless programs)
  • Top salesman in the district - 2015
  • Top salesman in the district - 2016

Veteranspreference

U.S. Army, 07/2006, 03/2007, Cargo Specialist, Medical Discharge, True

Availability

Permanent, Full-Time-40 hours per week

Desiredlocations

Okinawa, Japan

Willingtotravel

True, 25%

Securityclearance

Top Secret

Personal Information

Citizenship: United States of America

Certifications & Awards

  • Property & Casualty License
  • Dale Carnegie Public Speaking Mastery, University of Central Missouri (2015)
  • Women of Wireless Leadership Program (2016-2017)


Timeline

Licensed Insurance Representative

State Farm
03.2023 - 03.2024

Quality Assurance Analyst

Wells Fargo
12.2019 - 07.2022

Home Mortgage Consultant

Wells Fargo
03.2019 - 12.2019

Solution Specialist

Verizon Wireless
08.2018 - 12.2018

Solution Specialist

Verizon Wireless
12.2016 - 08.2018

Solution Specialist

Verizon Wireless
09.2014 - 09.2016

Cargo Specialist

United States Army
07.2006 - 03.2008

Ba of Business -

American Public University System

High School Diploma -

El Dorado High School

Similar Profiles

CREATE PROFILE
Marcia Cooper