Ruth Jackson

• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.

I retired and performed volunteer Client casework with the American Red Cross (Services to the Armed Forces ) branch at Joint Base McGuire Dix Lakehurst (JBMDL) in New Jersey.

• Supervised the producer licensing operations
• Established new policies for better adherence to Public Adjuster Bond requirements
• Improved the process for accounting controls for cash receipts
• Outlined a proposal for email renewal notifications to increase efficiency in the process
• Created a more harmonious and business friendly environment within the Producer Licensing Unit that extended out to the general public
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
• Proactively identified and solved complex problems impacting operations management and business direction
• Wrote scopes, requirements
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions

• Provided statewide assistance to New Jersey residents on the matters of Life/Health and Property/Casualty
• Conducted claims investigations
• While meeting all regulatory, educational and performance standards executed outcomes that overturned company decisions that were not in compliance with insurance policy contracts, New Jersey statutes and/or other regulations
• Consulted with other divisions within the Department to increase claims efficiency and consumer understanding of insurance policy language, claim processes and procedures.