Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jamell Jolley

Virginia Beach,VA

Summary

Detail-oriented Licensed Insurance Representative known for strong policy processing and compliance management skills. Successfully maintained precise records and educated customers on product offerings, contributing to improved client relations and service efficiency.

Overview

2
2
years of professional experience

Work History

Licensed Insurance Representative

Conentrix
Virginia Beach, Virginia
08.2025 - Current
  • Processed applications and renewals for insurance policies efficiently.
  • Assisted clients with inquiries regarding coverage, billing, claims, and policy changes.
  • Educated customers on available products and services to enhance understanding.
  • Maintained accurate records of customer interactions and transactions for compliance.
  • Collaborated with team members to streamline service processes and improve efficiency.
  • Responded promptly to customer inquiries via phone and email to ensure satisfaction.
  • Attended continuing education classes to remain informed on industry regulations.
  • Updated customer records in computer systems with precise information.

Licensed Insurance Representative

Sitel
Newport News, Virginia
12.2023 - 08.2024
  • Processed applications and renewals for insurance policies, ensuring compliance and accuracy.
  • Assisted clients with policy inquiries and explained coverage options clearly.
  • Maintained precise records of customer interactions, transactions, and payments.
  • Educated customers on available products and services to enhance understanding.
  • Collaborated with team members to streamline service processes for increased efficiency.
  • Responded promptly to customer inquiries via phone and email, addressing concerns effectively.
  • Evaluated customer needs and recommended suitable coverage options to meet requirements.
  • Established payment methods and processed customer payments using various transaction types.

Education

High School Diploma -

Denbigh High School
Newport News, VA
06-2022

Skills

  • Policy processing
  • Customer education
  • Compliance management
  • Data entry
  • Record maintenance
  • Relationship management

Languages

English
Native/ Bilingual

Timeline

Licensed Insurance Representative

Conentrix
08.2025 - Current

Licensed Insurance Representative

Sitel
12.2023 - 08.2024

High School Diploma -

Denbigh High School
Jamell Jolley