Tyler Tunelius
Commerce City,CO
Summary
Detail-oriented, and known for strong customer relationship management and risk assessment abilities. Proven track record of achieving repeat business through tailored client education and support, ready to contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Licensed Insurance Representative
State Farm
Wheat Ridge, Colorado
06.2021 - Current
- Processed customer inquiries and provided timely support via phone and email.
- Analyzed risk factors associated with different types of policies.
- Evaluated customer needs by conducting in person appointments and provided appropriate recommendations for coverage options.
- Achieved repeat business and referrals through personalized services.
- Educated clients on claim processes and documentation requirements.
Puller
American Furniture Warehouse Co
Thornton, Colorado
09.2018 - 06.2021
- Prepared orders by efficiently gathering items from designated locations.
- Collaborated with team members to ensure timely order fulfillment and delivery.
- Followed safety protocols to maintain a secure work environment at all times.
Supervisor
Alliance Data Systems Corp
Westminster, Colorado
01.2015 - 09.2018
- Conducted monthly performance evaluations of 42 direct reports to foster employee development and accountability.
- Pulled reports (daily, weekly, monthly) in order to ensure team rankings and understand the necessary room for growth.
- Conducted both professional and mock interviews.
- Had team involvement for charitable events such as the "Fill a Backpack Campaign" and "The March of Dimes"
Customer Service Representative
Alliance Data
Westminster, Colorado
01.2012 - 01.2015
- Managed customer inquiries through phone and email communication
- Resolved product issues by collaborating with technical support teams
- Assisted customers in troubleshooting account access and login problems
- Handled escalated complaints with professionalism and empathy
Education
High School Diploma -
Northglenn Highschool
Northglenn, CO05-2012
Skills
- Customer relationship management
- Policy analysis
- Risk assessment
- Claim processing
- Compliance understanding
- Sales strategy
- Time management
Timeline
Licensed Insurance Representative
State Farm
06.2021 - Current
Puller
American Furniture Warehouse Co
09.2018 - 06.2021
Supervisor
Alliance Data Systems Corp
01.2015 - 09.2018
Customer Service Representative
Alliance Data
01.2012 - 01.2015
High School Diploma -
Northglenn Highschool