MARCIA DEGRAFF

• Presented menus and welcomed guests with personable attitude and brought beverage orders while reviewing menu options answered questions regarding items.
• Explained menu items, describing ingredients and cooking methods upon request.
• Calculated charges, issued table checks and collected payments from customers.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages e checks,
• Stocked service areas with supplies during slow periods.
• Trained new servers on menu items and restaurant standards
• Supervised service staff in providing quality service to customers in a timely manner.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Trained new personnel regarding company operations, policies and services.

Performed a variety of duties related to food service, ensuring that foods were prepared according to health department regulations.

• Encouraged positive behavior among students through effective communication techniques.
• Left notes for head teacher about notable students, events and problems.
• Participated in staff meetings and professional development workshops.
• Utilized positive reinforcement to motivate students.
• Collaborated with regular teachers to ensure continuity of instruction.
• Organized classroom activities, games and tasks to enhance interactive learning experience.

• Literacy tutor for students.
• Assessed student progress through regular testing and feedback.
• Reviewed class materials and discussed reading assignments, boosting comprehension.
• Motivated students using feedback and encouragement.