Marcia Dorsey
Administrative Assistant/Customer Service
Albany,NY
Summary
Dynamic, results-driven professional with a proven track record of efficiently completing duties while ensuring timely delivery. Recognized for fostering positive relationships with colleagues and customers, contributing to a collaborative team environment. Demonstrates exceptional leadership capabilities and strong multitasking skills, adept at prioritizing tasks to meet deadlines. Proficient in various software applications, including Microsoft Outlook and Word, as well as HRIS and VMS systems, complemented by hands-on experience with diverse office equipment.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
30
30
years of professional experience
Work History
Administrative Assistant Bureau of Environmental & Occupational Epidemiology
NYS Department of Health
10.2021 - Current
- Answer the Bureau's main telephone line and transfer calls appropriately
- Distribute daily mail and assist in the preparation of mass mailings
- Maintain Personnel folders and keep them updated
- Prepare new staff orientation packets
- Draft letters, memos
- Set up meetings and maintain the shared calendars for the Director, Assistant Director and Administrator
Office Assistant 1-OGS Plaza Operations
NYS Office of General Services
04.2015 - 10.2021
- Compute timesheets
- Cover front desk-transferring calls to appropriate destinations
- Inform elevator companies when there are problems with the elevators and maintain their logs
- Send out Emergency Notifications when there is an entrapment in the elevators
- Maintain fleet vehicle monthly logs
- Conducting mandatory trainings
- Headed tenant meetings for office managers in the Empire State Plaza
- Schedule interviews
- Prepare Interview Packets for the appropriate position
- Greet the candidates and make sure they have completed their paperwork accurately
- Check references
- Update and maintain logs for Procurement Cards
- Open work orders for various shops
- Schedule conference rooms in Outlook
Administrative Assistant
NYS Office of General Services
05.2007 - 04.2015
- Received temporary career placement at the NYS Department of Health.
- Assisted with clerical and administrative processes; filed and answered incoming telephone calls.
- Assigned research reference numbers and sent out progress report requests.
Keyboard Specialist 1 / Receptionist
NYS Department of Transportation
08.2006 - 11.2006
- Greeted internal and external customers; answered a multi-line phone and either responded to the inquiries or transferred the call to the appropriate individual.
- Typed agency bulletins and employee probation reports; verified applicant's employment and references; processed transactions.
- Copied, faxed and filed office documents; processed transactions; scanned documents into Paper Port; scheduled meetings; open and sorted mail.
Administrative Assistant
Kelly Services
04.2006 - 07.2006
- Typed documents; answered telephone calls; scheduled meetings; responded to inquiries regarding available vacancies
- Updated job postings on the NYS job website; prepared orientation packets for new employees; entered data for unfilled positions; utilized WordPerfect mail merge to send letters and maintain other administrative duties.
Claims Reviewer
Strategic Resources
01.2006 - 03.2006
- Reviewed cosmetic claims to ensure that they were denied appropriately according to NYS Insurance Board and company guidelines.
Administrative Assistant
NYS Office of Mental Health
11.2004 - 10.2005
- Answered telephone calls and forwarded them to the appropriate individual; opened, sorted and distributed mail; order supplies; enter purchase requisitions; proofread reports; scheduled meetings; maintained several databases to track various administrative duties.
- Answered employee inquiries regarding the rules and regulations pertaining to the Employee Handbook; processed employee paperwork and payroll; reviewed employees time and attendance records; tracked employees training history.
- Received temporary career placement with the NYS Office of Mental Health (OMH) and was then offered a temporary position directly with (OMH).
Customer Service Representative
First Data Merchant Services
03.2004 - 07.2004
- Provided customer service and responded to customers with questions about their statements.
- Responded to telephone calls from merchants pertaining to the processing of their credit cards.
- Submitted service request
Customer Service Representative
Citicorp Credit Services
07.2000 - 09.2003
- Provided telephone customer service to existing Citibank credit card holders regarding their billing and statements.
- Offered customers revenue generating products and services based on their specific credit card and personal needs.
- Sold products and services resulting in becoming the lead site salesperson and exceeding professional expectations.
Care Giver
Comfort Keepers
01.2000 - 01.2002
- Provided care to elderly and physically challenged clients by assisting them in their daily activities and personal care
Administrative Assistant / Receptionist
Capital District Physician's Health Plan
01.1996 - 01.2000
- Operated the main switchboard consisting of ten outside telephone lines; coordinated the scheduling of conference rooms and maintained equipment; provided potential employees with application packets.
- Typed documents; filed; copied; answered telephone lines and forwarded calls to the appropriate individual; scheduled meetings and took meeting minutes; planned conferences and seminars; prepared applications packets; ordered supplies; Revised State and Federal government contracts for Medicare and Medicaid.
- Assisted in budget preparation; prepared check requests and reimbursement forms from managers, account executives and coordinators; maintained schedules for managers; contacted potential Medicare and Child Health Plus recipients.
Education
High School Diploma -
New York State Education Department
Albany, NY01-1984
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Mult-Line telephone experience
Timeline
Administrative Assistant Bureau of Environmental & Occupational Epidemiology
NYS Department of Health
10.2021 - Current
Office Assistant 1-OGS Plaza Operations
NYS Office of General Services
04.2015 - 10.2021
Administrative Assistant
NYS Office of General Services
05.2007 - 04.2015
Keyboard Specialist 1 / Receptionist
NYS Department of Transportation
08.2006 - 11.2006
Administrative Assistant
Kelly Services
04.2006 - 07.2006
Claims Reviewer
Strategic Resources
01.2006 - 03.2006
Administrative Assistant
NYS Office of Mental Health
11.2004 - 10.2005
Customer Service Representative
First Data Merchant Services
03.2004 - 07.2004
Customer Service Representative
Citicorp Credit Services
07.2000 - 09.2003
Care Giver
Comfort Keepers
01.2000 - 01.2002
Administrative Assistant / Receptionist
Capital District Physician's Health Plan
01.1996 - 01.2000
High School Diploma -
New York State Education Department
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