Marcia Evans
Watkinsville
Summary
Child support agent with extensive experience in case management and legal compliance. Proven track record of effective communication and meticulous attention to detail, resulting in timely service delivery and improved client comprehension of child support regulations.
Overview
37
37
years of professional experience
Work History
Child Support Agent
State of Georgia
Athens
12.1988 - 12.2023
- Processed child support applications to ensure timely and accurate service delivery.
- Coordinated with parents to gather documentation, ensuring compliance and timely case processing.
- Managed case files for compliance with state regulations and policies.
- Educated clients on child support laws to enhance understanding and compliance.
- Collaborated with legal professionals to effectively resolve disputes and inquiries.
- Updated case management systems with relevant information and progress updates.
- Conducted regular follow-ups on cases to track progress and resolve client concerns proactively.
- Reviewed documents for accuracy prior to system submission.
Administrative Support Specialist
State of Georgia
Athens
07.1986 - 12.1988
- Organized documents and maintained filing systems, improving accessibility for team members.
- Assisted in preparation of reports and presentations for leadership review, enhancing decision-making.
- Delivered exceptional customer service through direct communication with clients and team members.
- Provided administrative support to senior management, ensuring efficient operations.
- Executed general office duties, supporting daily operations and ensuring smooth workflow.
- Maintained confidential records in compliance with company policies and procedures.
- Ensured efficient communication by routing calls to staff members.
Education
Post-Baccalaureate Diploma - Clerical Accounting
Athens Technical College
Athens, GA10-1979
Some College (No Degree) - Social Work
Talladega College
Talladega, ALSkills
- Child support processing
- Legal case management
- Documentation accuracy
- Client education and support
- Conflict resolution
- Attention to detail
- Time management
- Effective communication
Timeline
Child Support Agent
State of Georgia
12.1988 - 12.2023
Administrative Support Specialist
State of Georgia
07.1986 - 12.1988
Post-Baccalaureate Diploma - Clerical Accounting
Athens Technical College
Some College (No Degree) - Social Work
Talladega College