Rogelio Martinez
San Juan
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Child Support Officer
Attorney General's Office
San Antonio
10.2025 - Current
- Monitored compliance with court orders regarding child support payments.
- Assessed child support cases to determine appropriate case action.
- Assessed financial information and determined child support payment amounts.
- Explained child support obligations and processes to parents, facilitating understanding and compliance.
- Collected information from custodial parents, documenting case history in case management software to ensure accurate record-keeping.
- Handled high volume of customer inquiries and complaints regarding child support processing and status, providing timely resolutions.
- Educated families about available resources and support services.
Office Administrative Assistant
Reece Supply
McAllen
02.2022 - Current
- Managed accounts payable and ensured effective inventory control.
- Reviewed financial data to determine payment obligations accurately.
- Sit for prolonged periods of time.
- Oversaw cash handling, including daily deposits and cash box reconciliation.
- Provided customer service support via phone and email while handling inquiries.
- Processed incoming and outgoing mail with high accuracy.
- Maintained organized filing systems for all office correspondence.
- Resolved customer inquiries promptly to enhance satisfaction.
- Collaborated with diverse coworkers to achieve goals and resolve product issues.
Parts Sales Manager
AutoZone
McAllen
06.2018 - 01.2022
- Oversaw store operations, ensuring organization, restocking, and cleanliness for daily readiness.
- Managed returns and warranties to enhance processing efficiency.
- Handled cash management in safe, maintaining financial accuracy and security.
- Processed paperwork to uphold record accuracy and compliance.
- Monitored customer service practices, guaranteeing high satisfaction levels.
- Delivered excellent customer service by promptly responding to inquiries.
Retail Service Specialist
Orielly Auto Parts
San Juan
04.2014 - 06.2018
- Guided customers in product selection and resolved technical inquiries effectively.
- Processed customer transactions with high accuracy and efficiency.
- Collaborated with team members to improve overall customer service experiences.
- Managed returns, exchanges, and warranty claims in a professional manner.
- Trained new staff on company policies and procedures to ensure compliance.
Customer Service Representative
Convergys
McAllen
05.2012 - 04.2014
- Managed inbound calls to address customer inquiries and concerns.
- Provided accurate information regarding products and services in response to customer inquiries.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
- Attended regular training sessions on updates and changes within the industry or organization.
Education
High school or equivalent -
Pharr San Juan Alamo high school
San Juan, TX05-2009
Some College (No Degree) - Communication studies
South Texas College
McAllen, TXSkills
- Child support processing
- Case management
- Case documentation
- Financial assessment
- Case analysis
- Resource coordination
- Effective communication
- Problem solving
- Team collaboration
- Analytical thinking
- Information management
- Microsoft Office proficiency
- Administrative support
- Time management
- Dependability
- Professionalism
Certification
Driver's license
Languages
Spanish
Professional
English
Professional
Timeline
Child Support Officer
Attorney General's Office
10.2025 - Current
Office Administrative Assistant
Reece Supply
02.2022 - Current
Parts Sales Manager
AutoZone
06.2018 - 01.2022
Retail Service Specialist
Orielly Auto Parts
04.2014 - 06.2018
Customer Service Representative
Convergys
05.2012 - 04.2014
High school or equivalent -
Pharr San Juan Alamo high school
Some College (No Degree) - Communication studies
South Texas College